Front Desk Team Lead - NonExempt (102044)
Company: U.S. Dermatology Partners
Location: Paradise Valley
Posted on: April 1, 2026
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Job Description:
Description SECTION 1: Job Summary (Summary of the basic
functions of the position) Coordinates activities of Front Office,
supervises staff engaged in all receptionist functions of
checking-in and checking-out patients in the Front Office by
performing the following duties personally or through subordinates.
SECTION 2: Duties and Responsibilities (Responsibilities necessary
to accomplish job functions) Performs, assists and oversees
subordinates in performing check-in and checkout duties. Check-In
Duties: Directs patients, salespeople, and visitors. Greets
patient(s) at check-in window, answers questions, and provides
assistance as necessary. Instructs new patients in completion of
medical history and information forms and updates for returning
patient’s demographics and insurance information, as needed,
checking forms for completion and signature(s). Confirms patients'
insurance eligibility with patient, copying all pertinent
information. Enters appropriate data into computer, retrieves data,
types correspondence and reports. Generates encounter form and
superbill. Compiles all information for visit, including referral
information, and distributes to clinical staff. Prepares folders
and maintains records of new patients, compiles medical charts,
reports, and correspondence. Reviews medical records for
completeness, assembles records into standard order, and files
records in designated areas according to applicable alphabetic and
numeric filing system. Check-Out Duties: Prepares medical charts,
encounter forms, and superbills for next day’s clinics. Greets
patient at checkout window, answers questions, and provides
assistance as necessary. Retrieves superbills, verifies demographic
and insurance information. Enters appropriate data into computer,
retrieves data, determines patient’s portion of payment due.
Collects payments and posts payment to patient’s financial record
in computer, generate receipt for patient. Schedules return
appointments and provides patient with appointment card. Balances
charges and payments for each physician with superbills and monies.
Closes credit card machine. Submits balanced report, superbills and
monies to supervisor to prepare deposit. Adjusts errors and
resolves complaints. Recommends establishment or revision of
policies, recommends standards of performance. Complies with
Practice policies and procedures, reliable and punctual, cooperates
with co-workers, and maintains patient and financial
confidentiality. Performs these duties with minimum supervision,
performs these duties in a timely fashion, performs these duties
with accuracy, and performs these duties with courtesy and
compassion for the patient. Adheres to all safety policies and
procedures in performing job duties and responsibilities while
supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest
of the organization Qualifications SECTION 3: Experience
Requirements Minimum two years of work experience in a medical
office. Minimum one-year supervisory experience. SECTION 4:
Knowledge, Skills and Abilities Requirements Management and
organizational skills to support and leader this function Ability
to follow or provide verbal & written instructions with sufficient
grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and
team mate support needs Able to communicate effectively in English,
both verbally and in writing Mathematical and/or analytical ability
for basic to intermediate problem solving Basic knowledge of
medical billing coding, including CPT and ICD-9 coding, required.
Basic knowledge of Medicare rules and regulations, preferred. Basic
knowledge of medical billing procedures and medical insurance,
including credit and collection procedures, required. Basic
knowledge of medical accounts receivable collection procedures,
including knowledge of insurance correspondence, required.
Interpersonal skills to support customer service, functional, and
team mate support needs Able to communicate effectively in English,
both verbally and in writing Detail oriented, professional
attitude, reliable Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook Specialty
knowledge of systems relating to job function Knowledge of state
and federal regulations for this position; general understanding of
HIPAA guidelines SECTION 5: Supervisory Responsibilities: Directly
supervises employees in the Front Office. Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees, planning, assigning, and directing work;
appraising performance, rewarding and disciplining employees,
addressing complaints and resolving problems. Benefits : Medical,
Dental, & Vision 401k PTO & Paid Holidays Company Paid Life
Insurance Employee Perks Program
Keywords: U.S. Dermatology Partners, Glendale , Front Desk Team Lead - NonExempt (102044), Administration, Clerical , Paradise Valley, Arizona
