Process Associate
Company: Infosys
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Medicaid Enrollment Specialist Process Associate In the role of
process associate, you will execute transactions as per prescribed
guidelines and timelines, review and validate the inputs from the
other team members, support your manager in training activities,
daily operations reviews, and help in escalation resolution with
the objective to meet service level agreement targets for the
specific process within the guidelines, policies, and norms of
Infosys. Responsibilities may include, but are not limited to:
Performs processes to resolve the following eligibility exceptions
within the required State/Regulatory timeframes: enrollment file
errors, ID card generation errors, PCP assignments, and 834
enrollment files to vendor/third-party administrators. Process COB
eligibility through proper application to ensure accurate
information is represented in the company enrollment system Assists
with the support of the newborn enrollment functions, including
call center, claims, and encounter requests for verification and
updates, PCP assignment activity, enrollment record error reports,
enrollment/disenrollment activity, and Mass Member Moves. As
needed, available to support special projects Assist in maintaining
the integrity of eligibility tasks. External phone call with other
health insurance to determine the primary payer. Prioritizes daily,
weekly, and monthly job tasks to support regulatory requirements
and service level agreements. Displays initiative to complete
assigned tasks timely and accurately, and balances workload to
assist peers and the Supervisor. Provides knowledgeable response to
internal and external inquiries regarding eligibility, ID cards,
selection of primary care provider, and state enrollment
transactions. Reconciles eligibility with State Agencies using
varied methods. Tracks and documents all transactions with State
Agencies. Location for this position is Tempe, AZ. Qualifications
Basic High School Diploma or GED Equivalent 0-6 months of
experience in the job description Preferred Excellent interpersonal
and communication skills to deal effectively with all necessary
levels within and outside the organization. Demonstrates analytical
and innovative excellence for current state and future state
challenges at both the strategic and tactical level. Strong
organizational skills and superior attention to detail. Strong
decision maker. Ability to review documents for accuracy,
completeness, and compliance; compile data and information for
reports; compose letters and memoranda. Ability to gather and
research data (i.e., statutes, regulations, articles). Note:
Applicants for employment in the U.S. must possess work
authorization which does not require sponsorship by the employer
for a visa (H1B or otherwise). The job entails sitting as well as
working at a computer for extended periods of time. Should be able
to communicate by telephone, email, or face to face. About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited
(NYSE: INFY), provides end-to-end transformative business process
management (BPM) services for its clients across the globe. The
company’s integrated IT and BPM solutions approach enables it to
unlock business value across industries and service lines, and
address business challenges for its clients. Utilizing innovative
business excellence frameworks, ongoing productivity improvements,
process reengineering , automation , and cutting-edge technology
platforms, Infosys BPM enables its clients to achieve their cost
reduction objectives, improve process efficiencies, enhance
effectiveness, and deliver superior customer experience. Infosys
BPM has 44 delivery centers in 16 countries spread across 5
continents, with 59,443 employees from 108 nationalities, as of
March, 2025. The company has been consistently ranked among the
leading BPM companies globally and has received over 60 awards and
recognitions in the last 5 years, from key industry bodies and
associations like the Outsourcing Center, SSON, and GSA, among
others. Infosys BPM also has very robust people practices, as
substantiated by the various HR-specific awards it has won over the
years. The company has consistently been ranked among the top
employers of choice, on the basis of its industry leading HR best
practices. The company’s senior leaders contribute widely to
industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender
Identity/National Origin Infosys is an equal opportunity employer
and all qualified applicants will receive consideration without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, spouse of
protected veteran, or disability.
Keywords: Infosys, Glendale , Process Associate, Administration, Clerical , Tempe, Arizona
