Sales Associate Keyholder - Los Angeles

Company: Express, Inc.
Location: Glendale
Posted on: September 22, 2022

Job Description:

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community. The Sales Associate Keyholder Provides a great in-store shopping experience for customers and executes opening and closing procedures. To supportEXECUTION, the Sales Associate Keyholder:

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP To supportCUSTOMER EXPERIENCE, the Sales Associate Keyholder:
  • Delivers on all aspects of the customer experience model
  • Processes transactions quickly and accurately, reducing the customer's wait time
  • Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
  • Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate Job Qualifications Essential Qualifications
    • Education: High School or Equivalent
    • Years of Experience: 0 - 2
    • Proficient in use of technology (iPad, registers)
    • Meets defined availability criteria, including nights, weekends and non-business hours
    • Meets physical requirements Preferred Qualifications (skills and abilities)
      • Customer service skills and ability to interact with customers
      • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
      • Demonstrated collaborative skills and ability to work well within a teamClosing The company will consider employment for qualified applicants with criminal histories in a matter consistent with Los Angeles Fair Chance Initiative for Hiring Ordinance. If you would like to know more about the California Consumer Privacy Act clickhere . As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
        
        Notification to Agencies:Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Express, Inc., Glendale , Sales Associate Keyholder - Los Angeles, Sales , Glendale, Arizona