5-Star Customer Service Fanatic (Customer Service Rep)
Company: RTA: The Fleet Success Company
Location: Glendale
Posted on: May 13, 2022
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Job Description:
Job Description
Do you have a passion for helping people discover solutions to
their problems? Do you love working with people and serving their
needs? Do you get excited when the call queue is empty? Do you get
a thrill about answering phone calls and emails? Do you strive to
have 5 star ratings with your calls? -If so, keep reading---
The Customer Support team at RTA is looking for a Customer Service
Representative. This role is responsible for common product support
cases. This role balances great people skills with deep customer
service enthusiasm. The role will assist customers with problems
and how to use our Software and teach them best practices.
What We're Looking For
Someone who:
Feels at home working in a Customer Support team. This means you
love being on the phone to people from all over the country (and
beyond), and helping people during their day.
Can passionately care about our clients and the jobs they do. Our
clients are fleet managers, parts clerks, automotive technicians,
and they maintain everything from squad cars to school buses so
that everyone comes home safely at the end of the day.
Is willing to put the needs of the client and the team before their
own.
Is willing to lift boxes, clean floors, and hold doors if that is
what it takes to get something done.
Loves to learn, grow, and stretch themselves through goal setting
and daily habits.
Thinks of themselves less, while not thinking less of
themselves.
Is constantly looking for more: more to learn, more to do, and more
opportunity.
Tenaciously sees cases through to resolution, like a pup with their
favorite chew toy: They aren't letting it go.
Has a fun, competitive nature to be the best person in their
role.
Tackles difficult conversations in a kind but upfront manner.
Identifies as a busybody. They hate playing on their phone to pass
the time if things are slow. Because things are rarely slow.
Does this sound like you? Let's talk!
Key Results Areas (aka the Job Outcomes)
Maintains a 4.9 or greater CSAT rating on their cases
Receives compliments on 20% of their cases.
Handle cases within a stated SLAs (time to answer, wait times, time
to resolution, etc.)
Able to handle 80% of their calls without escalation within 6
months of starting.
Establish relationships with 100% of their assigned clients, and
that over 95% of those clients renew their subscription.
Feeling confident that this is in your wheelhouse? Let's put that
to the test!
The Bottom Line
You've made it this far, so congratulations! We are really looking
for people who are ideal team players, with an almost frightening
intensity around customer service, and a passion for working with
fleet professionals.
Total compensation for the role is between 45k and 60k . This is a
full time, in office role.
About Us
RTA has been established since 1979 and has the reputation of
providing the best customer service in the market. Our purpose is
to help fleets succeed. We pride ourselves on creating a caring,
family-oriented atmosphere for both staff and clients, and love
that our work makes a positive impact on all the lives we touch.
Our clients carry kids in school buses, first responders in
emergency vehicles, patients in ambulances, food and medical
supplies in trucks, and people just taking the bus or train to
work. We do meaningful work, and we want our clients to have the
best tools available to them.
Our office spaces are open, spacious, and colorful, with an
abundance of natural light. We come together often as a company to
enjoy freshly baked desserts or awesome lunches, and genuinely
enjoy each other's company. We offer some pretty unique perks and
benefits, as well as all the standard ones.
Coming from the east side? You'll enjoy waving at the traffic going
the other way while never having to stare at the blinding sun. It
only takes about 25 minutes to get here from downtown Scottsdale in
the mornings. We are located close to Arrowhead Mall, with quick
access to the 101 from multiple directions.
If all of this sounds like you, and your type of company, then
click apply! Seriously, we've asked you three times, and you are
still reading. Maybe you aren't the Pam to our Jim?
Keywords: RTA: The Fleet Success Company, Glendale , 5-Star Customer Service Fanatic (Customer Service Rep), Sales , Glendale, Arizona
Click
here to apply!
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