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Customer Service Representative I

Company: Pinnacle Transplant Technologies
Location: Glendale
Posted on: May 12, 2022

Job Description:

Job Description We are seeking a Customer Service Representative I to join our team You will perform activities such as order intake, processing, inventory control, and communication with customers and potential customers. This is an in-office position with a Monday- Friday schedule. General Responsibilities The Customer Service Representative I answers sales calls/emails and confers with current and prospective customers to answer questions about, and to take orders for, PTT---s human tissue allograft products. She/he responds to customer questions about billing or service issues and acts as the liaison between accounting, shipping/receiving, upper management, and our clients to resolve problems. CSR---s also participate in order fulfillment. Education and Work Experience Requirements High School graduate or GED, plus a minimum of 1-2 years--- work experience in sales, customer service, and order entry/fulfillment is required. Familiarity with medical terminology, including human anatomy, and experience working under FDA regulatory compliance, HIPAA, cGMP, and cGTP requirements is preferred. Strong communication, negotiation and problem- solving skills Excellent organizational and multitasking ability Assertiveness and confidence with ability to work under pressure Essential Duties and Responsibilities Comply with FDA, AATB, OSHA, cGTP, and state rules and regulations at all times. Keep Supervisor and other applicable parties informed of inventory levels, work progress and issues. Accept telephone, fax, and email orders for human tissue allograft products. Maintain and update customer contact information into the inventory management tracking system and ensure accuracy. Initiate the order fulfillment process and create picking tickets based on product availability using the inventory management tracking system. Respond to customers--- questions and provide information about products, shipping arrangements, return policies, and related inquiries as delegated by Supervisor. Resolve billing or service complaints by referring unresolved issues to designated departments for investigation and follow up until resolution. Maintain current knowledge of PTT---s Tissue Return Policy and assign Return Authorization numbers to customers on acceptable returns. Recommend department improvements related to ordering, shipping and product availability and assist in implementing changes. Performs quality control checks on outgoing shipments to ensure accuracy. Other duties as assigned by Supervisor or PTT Senior Leadership that may include scanning packing slips and performing projects related to customer service. Not all duties are outlined in this posting. Key Interactions & Relationships Daily face to face, written, and verbal communication with Customer Service Supervisor to ensure all duties are executed properly, timely and according to policies and procedures. Regular communication, both on via telephone and email, with customers to resolve any issues and aid in building good relationships. Regular communication with Shipping & Receiving Associates to ensure all customer orders are shipped in a timely manner. Physical Environment & Working Conditions Full Time position (40 hours or more) based in Arizona. This is an in-office position and not remote. Equipment & Machines Used Desktop computer and general office equipment. Sales, Customer Management and Inventory Management Software. Confidentiality Requirement The Customer Service Representative I is expected to maintain confidentiality of all donor/recipient information. Company Description TOGETHER WE MAKE A DIFFERENCE Join a rising organization that is focused on innovative allografts and being a leader in quality. Pinnacle Transplant Technologies is dedicated to the growth and development of its workforce, affectionately known as ---associates.--- Together we work hard, always with the mission of honoring the gift of donation. We---re looking for collaborative, innovative, hardworking team members who desire a career with purpose to join our team. WE INVEST IN YOU Comprehensive Health Benefits w/ free medical, dental, vision plan Employer Sponsored Life and Disability Policies Generous Paid Time Off Program Ten (10) Paid Holidays Per Year 401(k) Profit Sharing Plan with 4% match; with NO vesting schedule Employee Assistance & Discount Program To learn more about Pinnacle Transplant Technologies, and to apply for this position, please visit our company Careers Page at

Keywords: Pinnacle Transplant Technologies, Glendale , Customer Service Representative I, Sales , Glendale, Arizona

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