Customer Service Representative I
Company: Pinnacle Transplant Technologies
Location: Glendale
Posted on: May 12, 2022
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Job Description:
Job Description We are seeking a Customer Service Representative
I to join our team You will perform activities such as order
intake, processing, inventory control, and communication with
customers and potential customers. This is an in-office position
with a Monday- Friday schedule. General Responsibilities The
Customer Service Representative I answers sales calls/emails and
confers with current and prospective customers to answer questions
about, and to take orders for, PTT---s human tissue allograft
products. She/he responds to customer questions about billing or
service issues and acts as the liaison between accounting,
shipping/receiving, upper management, and our clients to resolve
problems. CSR---s also participate in order fulfillment. Education
and Work Experience Requirements High School graduate or GED, plus
a minimum of 1-2 years--- work experience in sales, customer
service, and order entry/fulfillment is required. Familiarity with
medical terminology, including human anatomy, and experience
working under FDA regulatory compliance, HIPAA, cGMP, and cGTP
requirements is preferred. Strong communication, negotiation and
problem- solving skills Excellent organizational and multitasking
ability Assertiveness and confidence with ability to work under
pressure Essential Duties and Responsibilities Comply with FDA,
AATB, OSHA, cGTP, and state rules and regulations at all times.
Keep Supervisor and other applicable parties informed of inventory
levels, work progress and issues. Accept telephone, fax, and email
orders for human tissue allograft products. Maintain and update
customer contact information into the inventory management tracking
system and ensure accuracy. Initiate the order fulfillment process
and create picking tickets based on product availability using the
inventory management tracking system. Respond to customers---
questions and provide information about products, shipping
arrangements, return policies, and related inquiries as delegated
by Supervisor. Resolve billing or service complaints by referring
unresolved issues to designated departments for investigation and
follow up until resolution. Maintain current knowledge of PTT---s
Tissue Return Policy and assign Return Authorization numbers to
customers on acceptable returns. Recommend department improvements
related to ordering, shipping and product availability and assist
in implementing changes. Performs quality control checks on
outgoing shipments to ensure accuracy. Other duties as assigned by
Supervisor or PTT Senior Leadership that may include scanning
packing slips and performing projects related to customer service.
Not all duties are outlined in this posting. Key Interactions &
Relationships Daily face to face, written, and verbal communication
with Customer Service Supervisor to ensure all duties are executed
properly, timely and according to policies and procedures. Regular
communication, both on via telephone and email, with customers to
resolve any issues and aid in building good relationships. Regular
communication with Shipping & Receiving Associates to ensure all
customer orders are shipped in a timely manner. Physical
Environment & Working Conditions Full Time position (40 hours or
more) based in Arizona. This is an in-office position and not
remote. Equipment & Machines Used Desktop computer and general
office equipment. Sales, Customer Management and Inventory
Management Software. Confidentiality Requirement The Customer
Service Representative I is expected to maintain confidentiality of
all donor/recipient information. Company Description TOGETHER WE
MAKE A DIFFERENCE Join a rising organization that is focused on
innovative allografts and being a leader in quality. Pinnacle
Transplant Technologies is dedicated to the growth and development
of its workforce, affectionately known as ---associates.---
Together we work hard, always with the mission of honoring the gift
of donation. We---re looking for collaborative, innovative,
hardworking team members who desire a career with purpose to join
our team. WE INVEST IN YOU Comprehensive Health Benefits w/ free
medical, dental, vision plan Employer Sponsored Life and Disability
Policies Generous Paid Time Off Program Ten (10) Paid Holidays Per
Year 401(k) Profit Sharing Plan with 4% match; with NO vesting
schedule Employee Assistance & Discount Program To learn more about
Pinnacle Transplant Technologies, and to apply for this position,
please visit our company Careers Page at
http://pinnacletransplant.com/careers/
Keywords: Pinnacle Transplant Technologies, Glendale , Customer Service Representative I, Sales , Glendale, Arizona
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