Client Service Representative
Company: Vicar Operating, Inc. dba VCA
Location: Glendale
Posted on: April 6, 2021
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Job Description:
Company Info: VCA Animal Hospitals operates more than 1,000
small animal veterinary hospitals in the U.S., Canada and Japan.
The hospitals are staffed by more than 4,500 fully qualified,
dedicated and compassionate veterinarians to give pets the very
best in medical care, of which over 600 are board certified
specialists who are experts in areas such as oncology, cardiology,
emergency and critical care, and surgery for animals. VCA Animal
Hospitals provides a full range of general practice services to
keep pets well and specialized treatments when pets are ill. As
part of the Mars Veterinary Health family of brands, VCA is
committed to its purpose-A BETTER WORLD FOR PETS--.If you are a
current employee, you need to apply through our internal career
site. Please log into Workday and click on the Career worklet on
the landing page or search for Find Jobs. You can also copy the
link below into a browser to apply through our internal career
site:https://www.myworkday.com/vca/d/inst/1$9925/9925$126479.htmldVCA
Gateway Animal Hospital is a well-established, AAHA-accredited,
multi-doctor small animal practice in Glendale, California-located
just north of Downtown Los Angeles.Client Service RepresentativeWe
are seeking an experienced Client Service Representative to join
our team.At VCA Animal Hospitals, we take our mission statement -
your pet's health is our top priority and excellent service is our
goal - very seriously. With every opportunity, we aim to exceed
each pet owner's expectations.We're looking for a personable yet
highly professional "service extraordinaire" to join us in
delivering our mission to our clients and their pets.Why We Need
YouAs the face of VCA, the Client Service Representative sets the
tone for the practice as we build and maintain each customer's
trust and confidence in our abilities. The CSR is the pivot around
which the hospital operates and is responsible for:--- Customer
service functions, including: greeting visitors, answering
telephones, and guiding clients and their pets to exam rooms.---
Scheduling and confirming appointments.--- Placing outbound calls
for follow-ups and reaching out to prospective clients.---
Presenting and explaining fees, including processing payments.---
Recommending, selecting, and obtaining products and services,
including prescriptions.--- Answering questions regarding products
and services, including educating clients on general animal
husbandry and non-medical pet care (i.e., heartworm prevention,
housebreaking, and flea & tick control).--- Managing medical
records, charts, reports and correspondence.--- Hospital
maintenance (including removal of animal waste) and ensuring that
facility is neat and clean at all times-both inside and outside.We
offer competitive compensation and great benefits for eligible
employees, including medical/dental, generous personal pet care
discounts and more!Benefits: We offer competitive compensation
along with a comprehensive benefits package, including medical,
dental, vision and paid vacation/sick days, 401(k), generous
employee pet discounts and more!The information in this position
description indicates the general nature and level of work to be
performed. It is not designed to be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Management reserves the
right to revise the job description or require that other tasks be
performed when the circumstances of the job change (for example,
emergencies, change in personnel, workload, or technical
development).
Keywords: Vicar Operating, Inc. dba VCA, Glendale , Client Service Representative, Sales , Glendale, Arizona
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