Products and Services Analyst - Glendale, CA(Hybrid)

Company: DKKD Staffing
Location: Glendale
Posted on: May 22, 2023

Job Description:

DKKD JOBS by CATEGORY:
Please see the Application and Job-Related questions below.
NOT open to Corp to Corp
Those authorized to work in the US are encouraged to apply.
DKKD Staffing does not sponsor and cannot support H1, EAD, TN, etc.
No outside agencies, please.
Standard Background/ Drug/ Vaccine Check Disclaimer:(each company is different)

• 
  
• If selected, there might be a background check that includes a drug screen (usually 4-panel-excluding marijuana) and sometimes credit checks for financial clients.
  
• Most companies might also have a vaccine mandate, so once hired, we (or the client) will ask for proof of vaccination if required. If you are not vaccinated, we/they might ask you to work with them on a religious or medical exemption if necessary.
  
  TITLE:Products and Services Analyst
  LOCATION: Glendale, CA
  ONSITE, HYBRID, or REMOTE:Hybrid (3 days on-site, 2 days remote)
  SALARY:To be discussed
  JOB SUMMARY
  Our client's Marketing department has an exciting opportunity for a Products and Services Analyst! This individual collaborates interdepartmentally to maintain and assist with development of products and services to support Operations and Advance Planning divisions. Leverages professional experience and technological knowledge to identify solutions to gaps in the consumer journey. Maintains and documents digital products and services portfolio, including version upgrades, analysis, user support, training, and consumer experience. Analyzes effectiveness of products and services ensuring development and recurring costs are on budget. Ensures integrity of data on public facing digital interfaces.Understands how to query and analyze property and product sales data and leverage the results to recommend next steps.
  REQUIRED QUALIFICATIONS
  
  • 
    
  • Bachelor's degree (BA/BS) from four-year college required.
    
  • Five years of experience in Product Management, Project Management, or Business Analysis within a retail or service industry.
    
  • Valid California Driver's License.
    
  • Must be able to lift and/or move up to 25 pounds.
    
  • Business experience with proven track record of introducing and integrating new products.
    
  • Experience in developing user experience, use cases, user journeys, and user stories.
    
  • Extensive experience with desktop applications such as Word, Excel, and PowerPoint, (or alternatives) and project management and design concept development applications (JIRA, Mural, Lucidchart, Cisio, Baslamiq, and task management type tools.).
    
  • Proficient user of multiple web and mobile applications, research new technologies, and ability to think outside the box for solutions.
    
    WHAT YOU'LL BE DOING
    DIGITAL PRODUCT PORTFOLIO MANAGEMENT
    
    • 
      
    • Review current projects with Vice President of Products and Services to ensure they meet performance objectives and product plans moving forward.
      
    • Meet with Memorial Counselors and Planning Advisors regarding product protocols and product selections to improve processes and offerings.
      
    • Write new and updated training and support collateral for internal and external users of digital products.
      
    • Train users of digital products both within department and organization.
      
    • Manage vendor relationships to ensure product functionality and upgrades are current.
      
    • Act as central repository to keep integrity and accuracy of product portfolio.
      
    • Develop comprehensive metric reports with in-depth analysis for management review.
      
    • Identify improvements and systems enhancements that result in efficiencies and simplification of processes for a better user experience.
      
    • Analyze products and services to ensure overall acceptability, product standardization and cost structures.
      
    • Maintain existing products on public facing digital interfaces.
      
    • Work closely with the Technology Services group to resolve any technical or user issues, and development recommendations.
      
      KNOWLEDGE OF CONSUMER EXPERIENCE AND PRODUCT DEVELOPMENT
      
      • 
        
      • Meet with Operations and Advance Planning to understand consumer journey.
        
      • Monitors consumer interactions via 100% digital, hybrid, or 100% in-person; help to ensure a cohesive and positive experience in the omnichannel model.
        
      • Function as project leader, monitoring and managing the development progress and evaluation of new products and services within the Organization.
        
      • Create use cases, user journeys, and user stories.
        
      • Write and maintain Product Requirement Documents.
        
        MARKETING FUNCTIONS
        
        • 
          
        • Work with Brand Management to design effective collateral for product portfolio, digital presentations, and training materials.
          
        • Responsible to ensure all products on website interfaces are kept current and merchandised the products in the best way.
          
        • Assess asset needs to merchandise and market digital products to internal and external customers.
          
        • Visit all park locations to ensure successful product adoption and train users as required.
          
        • Other functions as needed.
          
          ANALYST FUNCTIONS
          
          • 
            
          • Build data driven reports with clear deductions and summarized next steps
            
          • Take cues from data to guide programs/support etc.
            
          • Run queries to understand consumer behavior
            
          • Be process-improvement focused
            
          • Have knowledge of business strategy planning
            
            OTHER FUNCTIONS
            
            • 
              
            • Compile data for annual and semi-annual reports
              
            • Stay informed about industry trends, available products, and competitors to remain relevant and remain best in class leader in our marketplace
              
            • Participate in special programs as requested by the Organization
              
            • Conduct special projects and other related duties as needed
              
              Action:Please completethe Application & Job-related questions below to help us provide complete information to the client with your resume.
              For fastest response, please send the answers to
              APPLICATION QUESTIONS(Please answer all questions)
              
              • 
                
              • Legal Name and Preferred Name:
                
              • Best Contact Info:
                
              • Your Linked In:
                
              • Where do you live and your desired geographical location:
                
              • Why looking for a new job:
                
              • Availability for interviews and a new job:
                
              • Willing to work 100% onsite, hybrid or remote:
                
              • Are you vaccinated:
                
              • Do you have a valid CDL:
                
              • Are you open to relocation if required:
                
              • Are you open to travel if needed:
                
              • Do you have an active Passport if needed:
                
              • Are you authorized to work in US (Please indicate US, Green Card or Other):
                
              • Do you require sponsorship at any time or will you in the future?
                
              • Salary Expectations:(We need a range) $
                
              • Sizes of staff overseen and their titles: (Please include # of direct reports)
                
              • Budgetary Responsibility: $
                
              • Education/Certs/Degrees:(Please indicate which certs are active)
                
              • Who Referred You/ How Did You Hear About Job/ DKKD Staffing:
                
                ADDITIONAL APPLICATION QUESTIONS:
                Please provide your # of years of experience (per bullet/colon) and most recent year used below when applying.
                Elaborate if needed.If no experience, please indicate NA or none.
                Based on the job responsibilities above, in addition to the total # of years' experience and last year used, please elaborate on your qualifications (and where you lack):
                
                • 
                  
                • Experience with and/or title as Digital Product Portfolio Services Analyst/Manager:
                  
                • Product Management, Project Management, or Business Analysis within a retail or service industry:
                  
                • Business experience with proven track record of introducing and integrating new products (please elaborate):
                  
                • Consumer experience and Product Development as per described above:
                  
                • Analyst functions as per described above:
                  
                • Marketing functions as per described above:
                  
                • Developing user experience, use cases, user journeys, and user stories:
                  
                • Desktop applications such as Word, Excel, and PowerPoint, (or alternatives) and project management and design concept development applications (JIRA, Mural, Lucidchart, Cisio, Baslamiq, and task management type tools.):
                  
                • Proficient user of multiple web and mobile applications, research new technologies, and ability to think outside the box for solutions:
                  
                  We get 100's of applicants applying to us. Please see the instructions above on how to apply to help us get your info to the client faster.
                  Connect with us on Linked In:
                  ALL DKKD JOBS:
                  Pacific Coast Ride for The Red Armed Forces Cycling Event:
                  

Keywords: DKKD Staffing, Glendale , Products and Services Analyst - Glendale, CA(Hybrid), Professions , Glendale, Arizona