ServiceNow Business Process Consultant
Company: CTG
Location: Glendale
Posted on: January 25, 2023
Job Description:
ServiceNow Business Process ConsultantUnited StatesInformation
TechnologyNov 03, 2022Post Date22202534Requisition #Apply for
JobShare this JobSign Up for Job AlertsCTG is seeking aServiceNow
Business Process Consultantto join our growing team and help
service multiple clients. As a certified Great Place to Work
company, CTG has a great culture with supportive managers and
career advancement opportunities. CTG is a 60 year old publicly
traded company with a great client list. Location: RemoteProject
Responsibilities:
- Leads Requirements discovery workshops, documenting
requirements as user stories
- Tracks and follows up with client to collect required
configuration information and data, such as groups, group members,
etc.
- Participates in story grooming and daily standups, and drives
any requirements clarifications with the client, ensure an
inter-relationships with those clarifications are also
addressed
- Provides requirements guidance and input to development team
during technical standups
- Participates in development QA testing to confirm user stories
conform to user stories / acceptance criteria before releasing user
stories from development
- Coordinates and counsels UAT team as they create acceptance
test cases to ensure their readiness for UAT
- Creates / manages the creation of solution run books and job
aids
- Ensures delivery leads to a minimum CSAT rating of 4.0Practice
Development Responsibilities:
- Contribute to the development of consistent delivery methods
and processes
- Harvest / create deliverables templates for reuse
- Harvest / document common user stories to create a reusable
library to accelerate delivery
- Provide performance feedback and guidance to project team
members
- Pre-sales support
- Participate in client discovery meetings as requested
- Provide demos of key ServiceNow functionality as
requestedRequired Skills:
- 7+ years of professional experience
- 3+ years ServiceNow consulting experience
- Experience as primary Business Process Consultant for 5 or more
ServiceNow implementations (NOT supporting existing
implementations)
- Certified ServiceNow Administrator (CSA) certification
- Knowledge of Agile / Scrum methodologies
- Knowledge of key ServiceNow concepts, platform services,
constructs, and technology including business rules, script
includes, etc.
- Experience with ServiceNow quality assurance / test plan
developmentPlease apply on the link above or reach out to
Anisha.Muralidhar@ctg.com with an updated resume for more
details.CTG is a leading provider of digital transformation
solutions and services that accelerate clients' project momentum
and achievement of their desired IT and business outcomes. Our
vision is to be an indispensable partner to our clients and the
preferred career destination for digital and technology experts.
CTG has operations in North America, South America, Western Europe,
and India. For more information, visit www.ctg.com.Our culture is a
direct result of the people who work at CTG, the values we hold,
and the actions we take. In other words, our people are the
culture. It's a living, breathing thing that is renewed every day
through the ways we engage with each other, our clients, and our
communities. Part of our mission is to cultivate a workplace that
attracts and develops the best people, reflected by our recognition
as a Great Place to Work-certified company in every country in
which we operate.CTG will consider for employment all qualified
applicants including those with criminal histories in a manner
consistent with the requirements of all applicable local, state,
and federal laws.CTG is an Equal Opportunity and Affirmative Action
Employer. CTG will assure equal opportunity and consideration to
all applicants and employees in recruitment, selection, placement,
training, benefits, compensation, promotion, transfer, and release
of individuals without regard to race, creed, religion, color,
national origin, sex, sexual orientation, gender identity and
gender expression, age, disability, marital or veteran status,
citizenship status, or any other discriminatory factors as required
by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes.Additional Information
- Job Function: Business Analysis
- Education Level: Bachelor's Degree (16 years)
- Work Remote: Yes
- Travel: No
Keywords: CTG, Glendale , ServiceNow Business Process Consultant, Professions , Glendale, Arizona
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