Tech Support Technician (Helpdesk)
Company: Maricopa Community College District
Location: Glendale
Posted on: January 23, 2023
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Job Description:
Tech Support Technician (Helpdesk)
Job ID: 317347
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$16.91 - $21.98 / per hour, DOE
Grade
109
Work Schedule
Tuesday - Friday, 9am - 7pm, Sat 8am - 12pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
Job Summary
This position provides critical technical support services across
the college. This would include things like assistance with access
to computers, software, college accounts, email, and any learning
systems. In addition, this position provides critical phone support
services across the college. It is needed to ensure someone is
available to provide support during the operating hours of the
Service Desk. The technician will provide expertise with operating
systems for Windows and Mac/Apple devices.
Essential Functions
55% - Provides first-level support for desktop, audiovisual and/or
phone systems; responds to support phone calls, requests, or
helpdesk tickets. Maintains, installs, removes, configures,
troubleshoots and repairs computers, electronic devices, desktop
software and peripheral devices. Assists users with hardware and
software applications, printing, scanning/copying, digital image
devices. Troubleshoots internet issues and monitors traffic.
25% - Maintains system inventory, documentation, storage, and
security of equipment. Creates user documentation and updates
procedures. Schedules replacements and upgrades. May give work
direction to student lab assistants.
10% - Develops and maintains databases. Participates in audiovisual
and graphics projects, as assigned. Adheres to applicable policies
and procedures.
10% - Performs other duties as assigned.
Minimum Qualifications
High School Diploma or GED and one year of experience with desktop
user support or technical support for equipment, networks, systems,
telecommunications, or technology security, appropriate to
assignment.
OR
An equivalent combination of education and experience sufficient to
successfully perform the essential duties of the job such as those
listed above, unless otherwise subject to any other requirements
set forth in law or regulation.
Desired Qualifications
Two (2) or more years of documented experience working in a
technology support or a technology customer service related IT
position. One (1) or more years of documented experience in
troubleshooting software and hardware issues on a variety of
end-user computing and mobile devices, using Windows OS's, macOS's,
and iOS's, etc. Documented experience using a wide range of
computer applications including Microsoft Office, Google
Apps\Suite, Adobe Creative Cloud, Learning Management Systems
(LMS), web browsers, and other commonly used applications. One (1)
or more years of documented experience using a helpdesk ticketing
system. Communication skills, written and verbal as demonstrated in
the Cover Letter.
Special Working Conditions
How to Apply
Applicants must submit a cover letter that details how the
applicant meets minimum and desired qualifications.
Applications without a cover letter or do not include detailed
employment history information will be incomplete and will not be
considered.
Please ensure your resume and cover letter provide the following
items:
Posting Close Date
Open until filled.
Apply on or before Thursday, 09/22/22, to be included in the first
review of applicants.
EEO Information
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link .
Clery Act
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link
To apply, visit
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Keywords: Maricopa Community College District, Glendale , Tech Support Technician (Helpdesk), Professions , Glendale, Arizona
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