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Student Services Technician

Company: Glendale Community College
Location: Glendale
Posted on: August 5, 2022

Job Description:



Performs and coordinates complex technical work requiring specialized knowledge of specific student service programs, laws and regulations.


Supervision is provided by an academic or classified manager.

Provides work direction to lower-level staff. Supervision is exercised over student workers.


40 Hours/Week, 12 Months/Year

Monday - Thursday 9:00 am - 6:30 pm

Friday 8:30 am - 5:00 pm Examples of Duties

Performs, coordinates and schedules complex technical work related to services, including troubleshooting complex issues.*

Facilitates the daily functions of the program and arranges appointments and schedules.*

Provides advisement to students regarding program requirements and information.*

Maintains materials, provides support and assists students in the use of program resources.*

Interviews students for program participation, determines capabilities, aptitudes and interests.*

Provides assessment information to students and may administer and proctor assessments.

Compiles statistics, analyzes data and prepares reports for state and federal authorities and District administration.*

Trains lower-level staff on office procedures and student database software.*

May present workshops and provide orientations for staff, students and community groups.*

Coordinates activities or special projects, such as events and community outreach.*

Assists in developing and implementing methods for encouraging usage of program resources.*

Oversees dissemination of program information and maintenance of records.*

Orders, reviews and catalogs supplies and resources and maintains supplies and materials for the program. Monitors budget supply allocation.*

Assists with developing efficient office procedures to manage documentation connected to student programs.*

May perform tasks related to state and federal funded programs, including preparing requests for grants and required reports.

Selects, trains, evaluates and maintains schedules of student workers.*

May perform bookkeeping and financial recording duties.

Performs lower-level or related duties as required.

An asterisk (*) indicates an essential job duty.

Minimum Qualifications

Knowledge of:

Common office practices and procedures.

Word processing, spreadsheet and database computer software.

Federal and State regulations, requirements and procedural guidelines pertaining to student programs.

Recordkeeping procedures.

Ability to:

Coordinate simultaneous projects and multitask.

Operate a computer, utilizing word processing, spreadsheet and database software.

Communicate clearly, both orally and in writing.

Establish and maintain effective relationships with students, faculty, staff, outside agencies and the public.

Understand, interpret and apply regulations and program procedures.

Gather and compile statistical and financial data.

Establish and oversee systems and procedures pertaining to student assistance programs.

Analyze a variety of data and make appropriate recommendations.

Present clear and concise oral and written reports.

Interview, train, and provide work direction to student workers.

Develop, maintain and compile complex and accurate records.


Minimum Requirements:

Associate's degree from an accredited college or university.

Four years of experience in student services and/or student assistance programs.*

* A bachelor's degree from an accredited college or university may be substituted for one year of experience.

Additional Information


Starting salary is from $4,887.81 to $5,388.83 per month depending upon education and experience. Internal applicants may be initially placed at a higher starting salary as outlined in the CSEA Collective Bargaining Agreement. Fringe benefits, which are subject to change pursuant to negotiations under Section 3500 of the California Government Code, are presently provided and include family and domestic partner medical and dental, two-party vision plan, and employee life insurance.

Application Process

This position requires the following documents to be attached to your online application in order to be considered:

* Resume
* Scanned copy of official transcripts showing conferral of required degree(s) must be submitted. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application and must identify graduate level coursework.

As a condition of employment, you must comply with GCCD Board Policy 3507 COVID-19 Vaccination Requirements by the first date of employment.

Please note: All required documentation must be attached to the online application by the applicant. Your application and any required attachments must be submitted by June 24, 2022. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be considered. Additional documents not requested in the announcement will not be reviewed.


The District does not sponsor Visas.

Selection Process

All completed applications and application materials will be screened to ensure that the minimum requirements stated in the job announcement are met. All candidates will be notified of their final disposition in the selection process.

Position Funding

This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Commitment to Diversity and Equal Employment Opportunity Employer

GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at


If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please inform Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.

Keywords: Glendale Community College, Glendale , Student Services Technician, Professions , Glendale, Arizona

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