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Customer Experience Coordinator

Company: Green Worldwide Shipping LLC
Location: Glendale
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: We're looking forward to adding a motivated Customer Experience Coordinator to join our team of sharp, energetic, and dedicated entrepreneurs. The Customer Experience Coordinator supports the strategic design, implementation, and optimization of our Global Trade Solutions offerings and initiatives to ensure a best-in-class customer experience. This is an on-site position in Waddell, AZ. About this role:

  • Collaboration with cross-functional teams to support end-to-end customer experience goals and operations.
  • Performs:
  • Research
  • Data Collection & Entry
  • Data Analysis
  • Document Preparation
  • Administration
  • Problem Resolution
  • Invoicing
  • Compliance
  • Recordkeeping
  • Scheduling & resource coordination
  • Timely customer service, both within Green and with clients
  • Participation in Client Conference Calls
  • Build & maintain relationships with clients
  • On-site work with clients each week Qualifications for the role:
    • Comfortability in Microsoft Office suite (Outlook, Excel, Word, etc.)
    • Ability to review and analyze data, with support and training
    • Positive attitude
    • Strong attention to detail
    • Strong communication skills, both written and oral - this role will be customer-facing
    • Works with minimal supervision
    • Candidate must pass a federal background check
    • Logistics / Freight Forwarding / Customs Brokerage Experience a plus About Green Worldwide & Our Global Trade Solutions Team Our mission is to be the leader in trade compliance & supply chain solutions. Our adaptable & innovative services will enhance business operations, improve compliance, and provide our clients with the technology, visibility & expertise needed to elevate their business. At Green, we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about trade and logistics, and are committed to sustainable growth while inspiring others. We encourage the personal and professional growth of our employees. It is our people who make the difference and make Green, Green. You will report to the Regulatory Operations Manager of Global Trade Solutions in this role. Benefits include
      • 3 weeks' vacation to start
      • Matching 401k / Retirement Plan
      • 100% Employee paid health insurance with options for plans
      • Dental & Vision Insurance
      • Life insurance paid

Keywords: Green Worldwide Shipping LLC, Glendale , Customer Experience Coordinator, Professions , Glendale, Arizona

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