Command Center Analyst III (NOC)
Company: EDWARD JONES
Location: Glendale
Posted on: January 15, 2022
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 14,000+ branch offices where our
more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with
clients face-to-face and one branch office administrator who
enhances the team's ability to build deep relationships with
clients. Headquarters associates in St. Louis and Tempe provide
support and expertise to help U.S. and Canada branch teams deliver
an ideal client experience. Edward Jones currently has more branch
offices than any other financial services firm, and we continue to
grow to meet the needs of long-term individual investors.This role
provides quality solutions by supporting a variety of professional,
technical and analytical duties in the operation of enterprise,
client/server, desktop computer systems and networks. Incumbent
responsibilities include work in the areas of user and systems
requirements and analysis, computer systems, network support, batch
processing, system maintenance, incident management and
data/database analysis/administration.
Incumbent assists in design, development, testing, documentation,
implementation and support of quality solutions within targeted
timeframes.
- Analyze, detect, identify and correct technical problems and
deficiencies.
- Investigate and diagnose Incidents to restore failed Technology
service(s)
- Resolve Incidents within the specified Service Level
Agreements/Operational Level Agreements
- Monitor and collect data on system performance
- Plan, develop and implement procedures
- Generate reporting statistics to identify trending issues
- Schedule vendor maintenance and repair activities
- Perform Change functions to assure maximum performance and
reliability
- Perform software reloads and upgrades for desktop computer
systems
- Perform Batch Processing
- Identify, research, and resolve technical problems associated to
monitoring systems
- Follow Methodologies, Standards and Procedures
- Relate technical issues to business operations and impact
- Develop, enhance and maintain documentation for Information
Systems
- Facilitates Cross Team communication and cooperation
This is 2nd shift; 2pm - midnight Monday - ThursdayAbility to work
a flexible shift in a 24/7/365 environment
- Bachelor's degree in Information Technology, Computer Science or
Engineering preferred or equivalent related work experience
- Minimum 5 years of Analytical, Business and Technical
Experience
- Certification in computer science, network administration,
Microsoft, or telecommunications specialty programs may be
considered in meeting the education and training guidelines
- Technical expertise in areas of concentration in one or more of
the following areas: Database, Networking, Systems Analyst and
Batch Production Support
Project Management experience in project implementations
Salary: $65656 - $108268
Category: Headquarters
Keywords: EDWARD JONES, Glendale , Command Center Analyst III (NOC), Professions , Glendale, Arizona
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