End User Support Technician
Company: LegalZoom
Location: Glendale
Posted on: January 15, 2021
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Job Description:
As a legal company that relies on technology, LegalZoom
employees always need to be connected. Our desktop support team
responds in record time and troubleshoots issues that help keep
Zoomers connected and able to work. We love this internal support
group and can't wait to add more capable talent.If you're a
top-notch desktop support technician who is skilled with both MAC
and PC environments, apply to be a team player with us.What you'll
do:* Assists staff with the installation, configuration, and
ongoing usability of desktop computers, peripheral equipment and
software within established standards and guidelines.* Configure,
install, troubleshoot Apple desktops and laptops OS and supported
applications.* Configure and troubleshoot mobile devices such as
smartphone-Android; iPad/iPhone including mobile security software*
Ability to provide consistent, excellent customer service support
to management levels and users.* Work with Help Desk and Network
Operations staff as appropriate to determine and resolve end user
problems* Cover a phone shift for a block of time during the
helpdesk hours of 7am-7pm.* Administer and Troubleshoot VPN Access
including multi-factor authentication* Maintain and troubleshoot
network printers, scanners, and fax devices* Administer user access
to Active Directory and Single Sign On* Provision and maintain
phones in both internal VoIP system and external mobile/cell
services* Facilitate IT help tickets to closure in a timely manner,
and assist other technicians in resolving larger issues.* Create
and delete accounts as part of on-boarding/off-boarding process.*
Support audio and video equipment and services in conference
rooms.* Track internal assets to ensure accurate inventory
records.* Configure and relocate computer equipment as required.*
Work with vendor support contacts to resolve technical problems
with desktop computing equipment and software.Qualifications:*
Experience required in both Windows and Mac OS* Proficiency working
with Executive level staff* 5 years of experience in a corporate
environment* Server 2008 R2/20012 Active Directory* Exchange Online
- Office 365 and GSuite* Microsoft Office 2013/2016/2019/Office
365* Apple and Jamf - MCP certifications preferred.* Knowledge of
Ping One Single Sign On* Knowledge of Box Cloud Storage* Knowledge
of Trend Micro, Office Scan, Encryption, and Mobile Device
Security.LegalZoom is an Equal Opportunity Employer, dedicated to
diversity.
Keywords: LegalZoom, Glendale , End User Support Technician, Professions , Glendale, Arizona
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