Business Analyst - Water Services

Company: City of Glendale AZ
Location: Glendale
Posted on: November 22, 2020

Job Description:

DescriptionThis position provides functional support to analyze business processes and technology requirements for an assigned department. Focuses on specific departmental applications or hardware; develops systems based on detailed specifications and operates as a liaison among business and IT stakeholders to elicit, analyze, communicate and validate features and requirements for changes to business processes, policies, information and information systems.Note, applications will be accepted until a sufficient amount is received. Essential Functions1. Provides administration and maintenance for assigned department's application systems.2. Performs business analysis, which involves collaborating with management, staff, and internal customers to determine desired technological goals, priorities, and resources.3. Analyzes customer and business needs and utilizes technological solutions to achieve efficient and cost-effective results; modifies applications and enhances software functionality.4. Determines departmental business issues and data challenges, elicits requirements from end-users to develop functional and system design specifications.5. Creates and maintains a variety of system reports, which may involve complex programming of software, databases, and/or other related systems to support the business needs of the department.6. Monitors and approves system security, updates and maintains system security records and permissions, and performs security reviews and audits as assigned.7. Serves as departmental liaison with Information Technology and other departments on specific software issues, technology coordination and projects; troubleshoots software problems, assists with scheduling and managing the phases of system and software upgrades and testing.8. Provides application design consultation; analyzes highly complex business requirements, designs and writes technical specifications.9. Assists in providing technical direction and support, including budget projections, for the assigned functional area in determining current and future software and hardware needs. May prepare and monitor a program budget or provide recommendations for the budget regarding computer equipment and systems for a department.10. Identifies and researches trends and developments and makes recommendations on software and hardware needs; works with vendors, consultants and staff and assists with the procurement, budget, and evaluation process on software and hardware related purchases for the department. Works with application vendors to support department applications to include fixes, upgrades and enhancements.11. Maintains department inventory of computer hardware/equipment and assists Information Technology with software rollouts, hardware replacement and repair and software installations; assists in prioritization, submission and implementation of requests for technology service for the assigned functional area.12. Coordinates, schedules and performs end-user training of business systems and technologies as necessary to support the department's applications including departmental technical procedures and user guides. May conduct presentations, classroom or individualized training for departmental users in the assigned functional area on new application software.13. Develops standards and control procedures; produces training material to document business and system rules, processes and procedures.14. Provides minor computer support and assists department users in the use of tablets and software.15. May assist with grant applications related to information and/or business system technology.16. Performs other related duties as assigned.Minimum Qualifications & Special RequirementsBachelor's Degree in Information Technology, GIS or Computer Science and three years of related information technology business development experience in assigned area supporting applications/operations, software configurations, process design, process mapping or project planning.Knowledge of:The assigned functional area's business processes to apply technical solutionsComputers and applicable software applicationsOperating systemsPrinciples and practices in assigned area of responsibilityProper IT security proceduresSolid understanding of computer software and hardware, and wireless systemsSQL language and report designApplicable programming principles and/or languagesDatabase management conceptsSystem development processes and toolsProject management principles and practicesAnalytical methodsComputerized relational databases, spreadsheets, and word processing softwareMicrosoft Office products and other relevant technologiesAbility to:Analyze and understand department business workflow and computing needsUtilize programming languages to troubleshoot and revise the software application to meet the specific business needs of the assigned functional areaCreate, compose and edit written materialsDevelop and deliver presentationsTroubleshoot and resolve computer hardware, software, and peripheral problemsProcess computer data and to format and generate reportsDesign and implement systems and databasesSolve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsInterpret a variety of instructions furnished in written, oral, diagram or schedule formAnalyze problems and make recommendations for improvementsEstablish and maintain effective working relationships with employees, municipal officials, service contractors, and the publicListen and communicate effectively with a diverse group of people including users, managers and vendors to address concerns and recommend alternativesMake oral and written presentations of system analysis and design considerations in a clear, concise and non-technical manner using proper sentence construction and grammarManipulate and create data tables to troubleshoot problems or enhance data informationComprehend and make inferences from written materialAny equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.Special RequirementsValid Arizona driver's licenseSalary: $60,103.00 - $90,155.00 AnnuallyLocation: Glendale, AZJob Type: Full TimeDepartment: Water ServicesJob Number: 2020 -01953Closing: ContinuousAgency: City of Glendale (AZ)Address: 5850 W. Glendale Ave. Glendale, Arizona, 85301Phone: 623-930-2270Website: http://www.glendaleaz.com

Keywords: City of Glendale AZ, Glendale , Business Analyst - Water Services, Professions , Glendale, Arizona