Per Diem Patient Access Representative - Phoenix, AZ

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determination and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher)
1+ years of experience in a customer service role such as hospital, office, or phone support
Intermediate level of proficiency with Microsoft Office products
Ability to work 100% onsite at St. Joe's Hospital at 350 W. Thomas Rd, Phoenix, AZ
Ability to work the following training hours: Monday to Friday be 8am to 4:30pm or 7am to 3:30pm
Ability to work a Per Diem/On call schedule
Must be 18 years of age or older

Preferred Qualifications:

Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments

Soft Skills:

Strong interpersonal, communication and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

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**PLEASE NOTE** The sign-on bonus is only available to external candidates. - Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. -
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The salary range for this role is $16.00 -to $20.43 -per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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#RPO #RED

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