Student Services Specialist - (Admissions and Records)
Company: Maricopa Community College District
Location: Glendale
Posted on: March 12, 2025
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Job Description:
Student Services Specialist - (Admissions and Records)
Job ID: 321110
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Hiring Salary Range
$18.82-$23.55/per hour DOE
Grade
109
Work Schedule
Monday - Thursday, 9am - 6pm
Friday, 8 am - 5pm
Summer Hours: Monday - Thursday, 7am - 6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Job Summary
The Student Services Specialist is responsible for providing
comprehensive services to new and continuing students on the
frontline by phone, email, and chats with accuracy and exceptional
customer service. This position performs a wide variety of
functions, including but not limited to the determination of
residency tuition rate, enrollment into classes, provide direction
for special admissions and concurrent enrollment, process identity
authentication, transcript evaluation, and working on outbound call
campaigns. The candidate should have strong written and verbal
communication skills to problem solve and troubleshoot student
issues. The successful candidate will have a high level of
attention to detail and be self-motivated with the ability to work
in a collaborative team environment while following federal, state,
and district policies. Applicants should embrace a service-first,
solutions-focused approach when working with a diverse population
of students, faculty, and staff. The position will work
on-campus.
Essential Functions
30% - Assist new and continuing students with all aspects of the
admissions, records, and registration functions. To include,
student enrollment for both credit and non-credit programs.
Supports the A&R front counter and welcome desk triage. Answers
inbound phone calls and support virtual services via chat and email
communication. Compose, edit, and prepare correspondence with a
strong focus on customer service, quick response times, and
referrals to other related student service areas
30% - Assist with all aspects of record stewardship, management,
and compliance. Updates student records as required, following
FERPA (Family Educational Rights and Privacy Act) while adhering to
any other applicable laws, policies, rules, or regulations.
Responds to student inquires for information; reviews and
determines residency/lawful presence and identification
authorization, special admissions, FERPA/U-18, enrollment
verifications, domicile, and Western Undergraduate Exchange
30% - Assist with various enrollment, residency, and pre-requisite
report audits. Process document submissions via in-person and
e-form portal. Enters and maintains student-related information
using a variety of student management software, including but not
limited to the Student Information System, Dynamic Forms, and
E-Document imaging
10% - Work in a team environment, assist in training staff and
part-time/student workers. Assist with duties, to include serving
on cross-functional committees, provide backup support to A&R
leads, represent A&R on and off campus enrollment events,
campus tours and/or other presentations, data collection and
performs other related duties as assigned
Minimum Qualifications
Associate's Degree from a regionally accredited institution, and
one year full-time of student services or college teaching
experience or experience assisting with educational program
development and coordination, student advisement, financial aid, or
related enrollment services programs.
OR
An equivalent combination of the conferred degree and directly
related full-time work experience as described above sufficient to
successfully perform the essential duties of the job such as those
listed above, unless otherwise subject to any other requirements
set forth in law or regulation, may be considered.
Desired Qualifications
A. One (1) or more years of experience, or part-time equivalency
(2080 work hours), working in student services such as admissions
and records, cashiers, financial aid, academic advising, and/or
welcome center in a college/university setting
B. One (1) year of customer service experience with a high degree
of public contact including in person, telephone, and e-mail
C. Experience with student services database system(s) (PeopleSoft,
Banner, or any database or system used to support students)
D. Two (2) or more years of experience working in a team
environment
Special Working Conditions
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the
application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Open until filled
First Review will be on March 17, 2025
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act.
To apply, visit
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Keywords: Maricopa Community College District, Glendale , Student Services Specialist - (Admissions and Records), Other , Glendale, Arizona
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