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Atlassian and Jira Administrator (Hybrid)

Company: Software Resources
Location: Glendale
Posted on: May 28, 2023

Job Description:

We are looking for a Atlassian and Jira Administrator for an entertainment giant in Glendale, CA. Candidates must be able to work in the Glendale or Anaheim, CA offices. Duration: 18 month(s) Pay Rate : $63-69 per hour DOE Candidates must have in depth hands-on experience with Jira and experience with at least 10,000 users Description : Looking for an experienced Atlassian Administrator to support T&D MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. The Atlassian Administrator will be working under the technical direction of the T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team. --- Create, manage, and support all administrative functions associated with the Atlassian product suite --- Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons , and integrations --- Support all teams across the organization that use our Jira instance to manage their work --- Support and resolve issues as they arise with Jira Projects and Confluence Spaces --- Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs --- Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests --- Serve as subject matter expert for Atlassian products --- Research Atlassian products including their upcoming features/releases which can be used for continuous improvements --- Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality --- Install, manage, and administer Jira and Confluence plugins/applications --- Understand system architecture of upstream and downstream impacts when implementing solutions --- Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required --- Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams --- Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs --- Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades --- Work with Product Manager to document and publish user guides (training material) and best practices --- Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc. --- Refine current Jira processes to be more streamlined and uniform for teams --- Execute Production deployments during non-business hours --- Must have customer service driven mindset with strong relationship building skills Basic Qualifications: ****In depth experience of Jira Administration***** --- 4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions) --- Proficient in Confluence space administration --- Deep expertise in Jira workflow administration and SQL skills --- Jira Advanced Roadmap experience is a plus --- Process governance experience or strong automation workflow knowledge --- Working knowledge and coding/scripting experience using Python or Groovy --- Experience with REST API and JSON --- Proven track record with Atlassian plugin installations and upgrades --- Hands-on experience supporting Atlassian tools in on-prem or AWS environments --- Experience with Agile methodology lifecycle --- Excellent time management and prioritization skills --- Ability to work in a collaborative, team environment --- Strong analytical and problem-solving skills --- Proficient in both verbal and written communication in English and attention to detail --- Strong interpersonal skills to communicate with stakeholders Preferred Qualifications: --- One or more Atlassian certifications is a plus --- Experience with Grafana , Splunk and other monitoring and reporting tools --- Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps , ScriptRunner , and the Bob Swift suite. Required Education: Bachelor's Degree or equivalent experience

Keywords: Software Resources, Glendale , Atlassian and Jira Administrator (Hybrid), Other , Glendale, Arizona

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