Membership Representative - Evening Shift
Company: YMCA of Glendale, CA
Location: Glendale
Posted on: May 26, 2023
Job Description:
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit
committed to strengthening community through youth development,
healthy living and social responsibility. Delivers excellent
service to all members, guests, and program participants. Responds
to member and guest needs, promotes memberships and programs, and
maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program
participants in the Y and on the phone, contributing to member
retention.
- Conduct interviews and/or tours responsive to the needs of
prospective members; sells memberships.
- Builds relationships with members; helps members connect with
one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor
of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May hand out locker keys and towels; may monitor the locker
rooms as required.
- Performs other duties as assigned. QUALIFICATIONS:
- Certifications required within 30 days of hire: CPR/AED, and
First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from
all social and economic segments of the community
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, the employee is
regularly required to use a computer for extended periods of time
and be able to communicate using a computer and phone/smart
device.
- The employee frequently is required to sit and reach, and must
be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10
pounds.
- Specific vision abilities required by this job include close
vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually
moderate.
Keywords: YMCA of Glendale, CA, Glendale , Membership Representative - Evening Shift, Other , Glendale, Arizona
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