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Claims Team Lead - Workers Compensation

Company: Sedgwick
Location: Glendale
Posted on: May 24, 2023

Job Description:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer

Claims Team Lead - Workers Compensation

PRIMARY PURPOSE: To supervise the operation of multiple teams of examiners and technical staff for workers compensation for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims.


  • Apply your experience to lead teams delivering claims services to clients from virtually every industry representing some of the world's most respected brands.
  • Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
  • Demonstrate Caring Counts - by working towards the same shared goal of helping people in their time of need.
  • Receive the resources and guidance needed to expand your skillset, advance your career and enable to you thrive.
  • Experience a caring and inclusive culture that places a strong emphasis on drive, learning agility and promotions from within.
  • Celebrate your career achievements and each other through professional development opportunities, team building initiatives and more.
  • Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

    • Performs other duties as assigned.
    • Supports the organization's quality program(s).
      • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
      • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
      • Provides support, guidance, leadership and motivation to promote maximum performance.

        Education & Licensing

        Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.


        Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.

        Skills & Knowledge
        • Thorough knowledge of claims management processes and procedures for multiple product lines
        • Excellent oral and written communication, including presentation skills
        • PC literate, including Microsoft Office products
        • Leadership/management/motivational skills
        • Analytical and interpretive skills
        • Strong organizational skills
        • Excellent interpersonal skills
        • Excellent negotiation skills
        • Ability to work in a team environment
        • Ability to meet or exceed Performance Competencies

          When applicable and appropriate, consideration will be given to reasonable accommodations.

          Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

          Physical: Computer keyboarding, travel as required

          Auditory/Visual: Hearing, vision and talking

          NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

          The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

          As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in (California). Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the state noted in this job posting only, the range of starting pay for this role is $6,7446-$95,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.


          Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

          If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Keywords: Sedgwick, Glendale , Claims Team Lead - Workers Compensation, Other , Glendale, Arizona

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