IT Systems Support Specialist

Company: US Lawns
Location: Glendale
Posted on: May 23, 2023

Job Description:

A System Support Specialist's primary job is to ensure that end-users are provided with prompt in-person IT support services. This specialist would ensure that desktops (virtual and physical) and other endpoint devices used by the end-users are operating optimally. Additionally, the specialist would train end-users on proper use of IT systems and applications, troubleshoot and resolve basic networking, VoIP, and Application issues. The specialist is part of a team and will be expected to escalate issues when necessary. The specialist will also assist IT systems administrators with their projects and implementations.Principle Duties and Responsibilities

• Technical Support of IT Hardware and Software
• IT Desktop and related systems Monitoring and Maintenance
• Troubleshooting -IT Hardware and Software
• Verbal Presentation and Written Documentation of new IT systems/processes
• Deployment/Implementation/Refresh of IT systems
• On-site in-person support as well as remote support of end-users
• Some travel to off-site facilities will be required
• Some after-hours maintenance and/or implementation will be requiredSkill Qualifications
  • Knowledge of Windows 10/11 Desktop and Virtual Desktop Environment
  • Knowledge of Microsoft 365 and basic Administration
  • Knowledge of Windows domains, trusts, group policy, Active Directory
  • Knowledge of Windows services such as DNS, DHCP, IIS, VSS, and TCP/IP
  • Knowledge of Windows Server operating systems and VMWare Environment
  • Knowledge of MS SQL, Storage Area Networks, Servers, Routers, Switches, VoIP & SIP systems, SDWAN, PowerShell, and IT security principles a plus
  • Knowledge of business intelligence and analytics tools a plusEducation
    • Bachelor's or equivalent experience (Required)A System Support Specialist's primary job is to ensure that end-users are provided with prompt in-person IT services support. This specialist would ensure that desktops (virtual and physical) and other endpoint devices used by the end-users are operating optimally. Additionally, the specialist would train end-users on proper use of IT systems and applications, troubleshoot and resolve basic networking, VoIP, and Application issues. The specialist is part of a team and will be expected to escalate issues when necessary. The specialist will also assist IT systems administrators with their projects and implementations.Principle Duties and Responsibilities
      • Technical Support of IT Hardware and Software
      • IT Desktop and related systems Monitoring and Maintenance
      • Troubleshooting -IT Hardware and Software
      • Verbal Presentation and Written Documentation of new IT systems/processes
      • Deployment/Implementation/Refresh of IT systems
      • On-site in-person support as well as remote support of end-users
      • Some travel to off-site facilities will be required
      • Some after-hours maintenance and/or implementation will be requiredSkill Qualifications
        • Knowledge of Windows 10/11 Desktop and Virtual Desktop Environment
        • Knowledge of Microsoft 365 and basic Administration
        • Knowledge of Windows domains, trusts, group policy, Active Directory
        • Knowledge of Windows services such as DNS, DHCP, IIS, VSS, and TCP/IP
        • Knowledge of Windows Server operating systems and VMWare Environment
        • Knowledge of MS SQL, Storage Area Networks, Servers, Routers, Switches, VoIP & SIP systems, SDWAN, PowerShell, and IT security principles a plus
        • Knowledge of business intelligence and analytics tools a plusEducation
          • Bachelor's or equivalent experience (Required)Company DescriptionSince 2014, Prime MSO has developed and managed surgical facilities that provide patients with the highest level of surgical care. Today we are one of the reliable and independent operators of outpatient surgery centers in the Los Angeles area, covering virtually the full range of surgical specialties.Our remarkable community of teammates, physician partners and health system partners are deeply committed to providing quality patient care and improving healthcare in America. Our focus on building strategic relationships with our partners enables us to acquire, develop and optimize facilities in an aligned economic model that enables better access to high-quality care at a lower cost.While healthcare is in a constant state of change, we want to make sure it is always for the better. We believe that happier, more fulfilled employees and staff in a fun and dynamic work environment will ultimately provide the best care in the country. At Prime MSO, that means success. Talk to any of our employees about their experiences and hear the difference Prime MSO is making in their lives today.
            • Health insurance
            • 401(k) match
            • Disability insurance
            • Life insurance
            • Paid time off
            • Vision insurance
            • Paid holidaysPrime believes in fostering a rewarding and caring workplace environment. We understand the importance of work-life balance and appreciate the time our employees invest in us. To show our appreciation, we strive to create a fun environment. We celebrate all staff birthdays and major life events. We have at least two company-wide events each year including Derby Days where all Prime staff are invited to attend a fully paid for trip to racing tracks on a race day and a Holiday party usually at an upscale restaurant in downtown LA. We celebrate holidays at individual locations throughout the year including potlucks for Thanksgiving and Secret Santa or White Elephant events during winter. Working at Prime is like working with your closest friends and family.We also strive to give back to our community. We proudly host food drives, toys for tots, and raise money for local charities in our area. When creating and conducting these charitable events, we always choose local charities where we can see where the charitable efforts in action.To promote good work-life balance, we have adopted a competitive PTO policy where all first-year full time employees accrue 14 total days of PTO (almost three weeks of paid time off). The number of PTO days able to accrue increases with each year of employment too. We offer 48 hours of paid sick time to all full-time employees with part-time and even per diem employees able to accrue paid sick time based on hours worked. We also offer paid bereavement leave in the event of a close family member passing away.Vision and Dental insurance are fully paid for by the company. We offer generous contributions to all medical health plans with increased contribution to managers. Our medical plans offered include HMO and PPO options with infertility coverage. As a Prime employee, you also have unique access to our surgical facilities and doctors for health needs as Prime strongly believes in the importance of access to good and affordable medical care.Prime strongly values continued education and training for our employees. We assist our nursing staff in obtaining certifications when necessary and offer a tuition reimbursement program. We offer cross-training at our facilities so our employees can broaden their knowledge, skill, and experience. We believe in the importance of meeting your full potential and do all we can as a company to help you achieve it.Our organization is committed to diversity, equal opportunity, and affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: US Lawns, Glendale , IT Systems Support Specialist, Other , Glendale, Arizona