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Tenant Insurance Coordinator

Company: Public Storage
Location: Glendale
Posted on: March 20, 2023

Job Description:

Public Storage -is -recognized as one of America's Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work, -having Best -Career Growth, ranked us in the -Top 5% for Work Culture, -and in the -Top 10% for Diversity and Inclusion.With more than 2,800 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world's largest landlord. We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investment trust (REIT), and the most recognizable name in self-storage.The Tenant Insurance Coordinator will be responsible for being the primary point of contact for customers and potential customer questions regarding the Orange Door and Savvy Storage Insurance Programs. The primary function of this position is to provide the highest quality service to our customers, both internal and external. -\n -\nResponsibilities (include but not limited to):

  • Answers incoming customer inquiries from the hotline, email, etc.
  • Provide detailed information related to coverage to storage insurance customers
  • Analyze customer information from multiple systems to effectively answer customer questions & concerns
  • Logs all calls and emails to create monthly reports
  • Refers customer inquiries to appropriate departments for assistance as needed
  • Consults with internal and external resources to resolve customer inquiries
  • Updates and logs orders for tenant insurance materials for Orange Door and Savvy programs
  • Participate in team meetings
  • Assist with Surety Bond renewals/additions/deletions
  • Assist with licensing
  • Assist with integration of new owner/locations for Savvy program as needed
  • Assist with lead follow up and owner/operator inquiries as needed
  • Participate in monthly open items calls and meetings as needed
  • Prepare and analyze reports on monthly and as needed basis
  • Special projects as neededCompensation\nHourly Pay Range: $24/hour to $26/hour\nCompensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.

Keywords: Public Storage, Glendale , Tenant Insurance Coordinator, Other , Glendale, Arizona

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