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Customer Service Representative 1

Company: State of Arizona
Location: Glendale
Posted on: March 16, 2023

Job Description:


Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Benefits and Medical Eligibility (DBME)

Job Location:

Address: 6010 North 57th Drive, Glendale, Arizona 85301

Posting Details:

Salary: $14.8500/ hourly

Grade: 13

Closing Date: Open Until Filled

Job Summary:

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced individual with customer service experience to join our team. This position works under general supervision and will provide administrative and customer service support to the office. This position will handle screening the Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications.

Job Duties:

* Provide support to office staff members
* Acts as a concierge to Meet and greet customers
* Obtain information for screening purposes
* Research, copy, scan, fax
* Log and track information
* Issue Electronic Benefit Transfer (EBT) cards

Knowledge, Skills & Abilities (KSAs):

* Customer service and interpersonal communication skills. professionalism when explaining general information, requirements, and processes
* Keyboarding and usage of computer software
* Experience with office equipment to research, scan, fax, copy and print information and documents
* Telephone etiquette
* Ability to screen applications and/or preliminary data for eligibility determination

Selective Preference(s):

* One-year experience in a direct contact position working with or providing customer service, answering questions, providing general information, and resolving simple procedural issues
* Experience using computer software to research, track or prepare information or correspondence

Pre-Employment Requirements:

* Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.
* Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.


The Arizona Department of Economic Security offers a comprehensive benefits package to include:

* Career Advancement & Employee Development Opportunities
* Flexible schedules to create a work/life balance
* Tuition Reimbursement
* Participation in the Arizona State Retirement System (ASRS)
* 10 paid holidays per year
* Stipend Opportunities
* Infant at Work Program
* RideShare and Public Transit Subsidy
* Affordable Medical, Dental, and Vision
* Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page


State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Elaine Felix at 520-858-7163 or

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-858-7163 or Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Keywords: State of Arizona, Glendale , Customer Service Representative 1, Other , Glendale, Arizona

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