EHR SUPPORT

Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: March 16, 2023

Job Description:

Description: JOB SUMMARY
Dual role responsible for providing electronic health record systems (EHR) support, to include eMedsys, Dentrix, and other software solutions implemented from time to time; and for providing technical expertise to support the IT department with the automated information systems and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct end user EHR training to new hires during new employee orientation sessions
Develop training and reference guides as needed
rovide staff additional or make-up training to new and existing staff as needed
Design and create EHR clinical note templates and word merge templates, pursuant to end user specifications.
Support implementation of new EHR software functionality. Includes assessment of new functionality, developing testing scenarios for new functionality.
Serve as the liaison between the EMR vendor, providers and Clinic staff when indicated.
Set timelines with internal management and staff with regard to software implementation, upgrades, or application of patches/fixes released by software vendors.
Participate in the planning, design and implementation of EHR systems. Provide constructive input to improve EHR implementation and workflow.
Troubleshoots end user problems and coordinates with providers, staff, and vendor to resolve issues and assumes accountability for timely completion of tasks.
Review proposed changes or recommendations with applicable Team(s).
Support super user and end user training efforts, as needed.
Develops and maintains an understanding of all systems used in the IT Department.
Provides technical support for the operating systems such as Point of Service (POS) system, and other system applications.
Troubleshoots the initial assessment used to determine the source and severity of HelpDesk calls.
Triages and prioritizes help/support calls.
Coordinates with IT for on-site support, equipment repair, and installation of new equipment.
Assists with routine maintenance of the various tables and databases used in the clinic information systems.
Assists in creating support documentation for system changes and enhancements.
Attends interdisciplinary meetings to discuss information systems and integrations with other systems when needed.
Supports implementation of projects related to automated systems.
Acts as a subject matter expert for training on specific systems as necessary.
Assures compliance to all regulatory rules and regulations specific to: Drug Enforcement Administration (DEA). State Boards of Pharmacy. HIPAA. Sarbanes-Oxley. Medicare part D. Other regulatory/oversight entities as necessary.

Requirements:

EDUCATION, TRAINING AND EXPERIENCE
High school diploma or GED certification required
Minimum one (1) year of experience and/or training in Electronic Health Records and/or Information technology preferred.
Associate's degree preferred but not required
Certificate in Information Technology related area preferred.
Background in Health Care preferred.
PAY RATE: $25-30/hr

BENEFITS:
Medical, Dental and Vision - 100% paid by Employer
Life Insurance and Accidental Dismemberment - 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance

PI207422389

Keywords: Comprehensive Community Health Centers Inc., Glendale , EHR SUPPORT, Other , Glendale, Arizona