Student Services Specialist (Admissions and Records)

Company: Maricopa Community College District
Location: Glendale
Posted on: March 16, 2023

Job Description:

Student Services Specialist (Admissions and Records)

Job ID: 317504
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$16.91 - $21.98/per hour, DOE

Grade

109

Work Schedule

Monday - Friday, 9am - 6pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers Benefits
  
  The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
  
  Benefits & Perks Options
  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Public Service Loan Forgiveness Job Summary
    
    The Student Service Specialist is responsible for providing comprehensive services to new and continuing students on the front line by phone, email, and chats with accuracy and exceptional customer service. This position performs a wide variety of functions, including but not limited to the determination of lawful presence status, class enrollment, special admissions, concurrent enrollment, identity authentication, transcript evaluation, and outbound call campaigns. The candidate should have strong written and verbal communication skills to problem solve andtroubleshoot student issues. The successful candidate will have a high level of attention to detail and be self-motivated with the ability to work in a collaborative team environment while following federal, state, and district policies. Applicants should embrace a service-first, solutions focused approach when working with a diverse population of students, faculty, and staff.
    
    Essential Functions
    
    40% - Assist new and continuing students with all aspects of the admissions, records, and registrationfunctions. Supports the A&R front counter and welcome desk triage. Answers inbound phone calls and support virtual services via chat and email communication. Compose, edit and prepare correspondence with a strong focus on customer service, quick response times, and referrals to other related student service areas. Updates student records as required, following FERPA (Family Educational Rights & Privacy Act) while adhering to any other applicable laws, policies, rules, or regulations
    
    40% - Responds to student inquires for information, reviews and determines residency/lawful presenceand identification authorization, special admissions, FERPA/U-18, enrollment verifications, domicile, and Western Undergraduate Exchange (WUE). Will assist with various enrollment, residency, and pre-requisite reports while maintaining confidentiality. Enters and maintains student-related information using a variety of student management software, including but not limited to the Student Information System, Dynamic Forms, and E-Document imaging
    
    10% - Works in a team environment, assists in training staff and student workers. Assist with evening duties, may serve on cross-functional committees, provide backup support to A&R leads, and performs other related duties as assigned. Perform special projects, special committees, residency audits, and data collection
    
    10% - Other duties as assigned
    
    Minimum Qualifications
    
    Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
    
    OR
    
    An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
    
    Desired Qualifications
    
  • One (1) or more years' experience working in a higher education environment such as admissions, records, registration and/or equivalent
  • Two (2) or more year's customer service experience working with a culturally diverse population
  • One (1) or more years of experience working with student services programs such as online student information systems (PeopleSoft), Q-less tracking system, Cranium Cafe, and Dynamic Forms
  • Two (2) or more years' experience working in a team environment
  • One (1) year of experience working with Microsoft Office Suite, Google Drive or similar product
    
    Special Working Conditions
    • MCCCD does not sponsor individuals for any type of work visas
    • Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
    • Travel to campus during interview/selection process will be at candidate's own expense
    • May be required to travel or be assigned to all MCCCD locations
    • May require numerous evenings or weekends
    • May require prolonged periods of viewing a computer screen
    • May be required to lift or carry up to #25 lbs How to Apply
      
      Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
      
      Additional materials will not be accepted after the job posting has closed.
      
      Missing materials or incomplete employment history will not be considered.
      
      Please ensure your materials clearly provide the following information.
      • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
      • Indicate whether former or current employment is Full-Time or;
      • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
      • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
      • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
        
        Posting Close Date
        
        Open until filled. Please apply on or before Monday, November 14, 2022 to be included in the first review of applicants. Applications received after this date may not be screened.
        
        EEO Information
        
        Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
        
        Title IX
        
        Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
        
        The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
        
        Clery Act
        
        The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act
        
        To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317504&PostingSeq=1
        
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Keywords: Maricopa Community College District, Glendale , Student Services Specialist (Admissions and Records), Other , Glendale, Arizona