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Student Services Specialist (Enrl Svcs - GCC North)

Company: Maricopa Community College District
Location: Glendale
Posted on: January 27, 2023

Job Description:

Student Services Specialist (Enrl Svcs - GCC North)

Job ID: 317271
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$16.91 - $21.98 / per hour, DOE



Work Schedule

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options
    • Paid observed federal holidays & additional paid time off throughout the year
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
    • Paid vacation, sick, and personal time (if applicable)
    • Multiple health and dental insurance coverage plans
    • Virtual: Reach a doctor 24/7
    • Flexible Spending Accounts (FSA)
    • Maricopa Perks & Gears Discount Program
    • Employee assistance program (EAP)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employee and dependents (if applicable)
    • Revised summer work schedule
    • Maricopa Employee Health & Wellness Program
    • Employee recognition opportunities
    • Public Service Loan Forgiveness

      Job Summary

      The Student Services Specialist will provide processing/frontline administrative support to the Financial Aid Department at the GCC North Campus, with occasional work hours at our Main campus on Olive Ave.

      Performing technical and demanding financial aid duties, this position will analyze and process data to determine financial aid eligibility. Additional duties include determining award amounts, making awards, and administering specific financial aid programs. This position will assist students with the completion of financial aid and scholarship materials. This position may involve resolving escalated financial aid issues and concerns. As a liaison between campus departments and external agencies, this position may also conduct financial aid and scholarships presentations on and off campus.

      Essential Functions

      40% Reviews and performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc. Responsible for processing numerous reports.

      30% Provide accurate and consistent customer service to students and parents regarding financial aid programs and related services. Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service.

      20% Assists students with the financial aid process from initial application to award. Performs regular follow-up, via email and phone calls to ensure students understand the financial aid process and assists with verifying applications for accuracy and completeness. Represent the college at special events, such as financial aid workshops, orientations, and other on campus programs.

      5% May administer financial aid programs such as student employment, loan programs, providing requested information and reviewing/documenting office practices and procedures.

      5% May assist in training and direction of students, staff, and temporaries, performs duties as assigned commensurate with the level of the position.

      Minimum Qualifications

      Associate's Degree from a regionally accredited institution in business administration, education or directly related field, and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs


      High School Diploma or GED and three years of directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

      Desired Qualifications

      A. Two (2) or more years' recent experience (within the last 36 months) working in a financial aid office with knowledge in Federal and State aid regulations, programs, compliance, policies and student financial aid guidelines.

      B. Two (2) or more years' experience in all facets of packaging, awarding, and disbursing student financial aid in compliance with federal and state laws.

      C. Two (2) or more years' experience utilizing internal/external databases such as Student Information Systems (PeopleSoft) or any other financial management system.

      D. Two (2) or more years' experience providing excellent customer service in a diverse population.

      E. Two (2) or more years' experience interpreting/following regulatory policies in day to day work.

      Special Working Conditions
      • Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.
      • MCCCD does not sponsor individuals for any type of work visas.
      • Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
      • Travel to campus during interview/selection process will be at the candidate's own expense
      • Will be required to travel or be assigned to all MCCCD locations
      • May require numerous evenings or weekends
      • May require prolonged periods of viewing a computer screen
      • May be required to lift or carry up to #25 lbs

        How to Apply

        Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

        Applications without a cover letter or do not include detailed employment history information will be incomplete and will not be considered.

        Please ensure your resume and cover letter provide the following items:
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Provide complete employment history to include, but not limited to: Employer name, dates of employment in month/year format (e.g., 09/07 to 10/11), Full-Time Hours or Part-Time Hours, Job title and Job duties.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested prior to any job offer.

          Posting Close Date

          Open until filled.

          Please apply on or before Thursday, 09/15/22, to be inccluded in the first review of applicants.

          EEO Information

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

          Clery Act

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

          To apply, visit


Keywords: Maricopa Community College District, Glendale , Student Services Specialist (Enrl Svcs - GCC North), Other , Glendale, Arizona

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