Automotive Service Advisor / Writer - AutoNation Chevrolet Arrowhead
Company: AutoNation Chevrolet Arrowhead
Location: Glendale
Posted on: January 27, 2023
Job Description:
Must be at least 18 years old to be considered.Overview: At
AutoNation, doing what's right by the customer comes standard at
300 locations coast to coast, so it's no wonder we have served over
10 million happy customers. As an Automotive Service
Advisor/Writer, you'll be part of a nationwide team servicing
20,000 cars a day and building customer loyalty that spans
generations. Along with your communication skills and automotive
knowledge, you'll utilize leading-edge technology to uncover
selling opportunities that keep drivers safe in their vehicles. We
represent 36 brands in 16 states, so there's always opportunity to
grow your career as a Service Advisor and beyond. Join AutoNation
and accelerate as far and fast as your talent and our support can
take you.Position OverviewWorking in our state of the art service
departments, the Service Advisor acts as the go-between for Service
Technicians and customers. In this position, you'll be able to get
out from behind the desk and play an active role in the service
lane. AutoNation will look to you to explain the Service
Technician's recommendations to the customer in easy-to-understand
language - and suggest up-sell opportunities to keep the customer's
vehicle safe.What Will I Do Every Day?
- Set, confirm and prepare for appointments with customers so
they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer
satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a
vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in
planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time
estimates, with full transparency
- Communicate frequently with technicians and parts associates to
ensure timely completion of work
- Follow up with customers on the status of their vehicle, based
on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help
customers
- Provide an exceptional customer experience to drive loyaltyWhat
are the requirements for this job?
- High school diploma or equivalent
- Proven ability to provide an exceptional customer
experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and
organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver's license and an acceptable, safe driving
recordWhy should I come work for AutoNation?
- You want to work for a car dealer that has a strong moral
compass and treats all of its associates with respectAcura, Alfa
Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet,
Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai,
Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln,
Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz,
Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM,
Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART,
Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler,
Stallantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department,
Fixed Ops, Fixed Operations, Customer Care, After-Sales, After
Sales, Service Director, Service Manager, Service Drive, Service
Lane, Lead Advisor, Lead Writer, Express Lane Advisor, Service
Writer, Service Advisor, Service Warranty, Service BDC, Warranty
Administrator, Auto Repair Shop, Auto Maintenance, Estimator, Sales
Advisor, Customer Service Advisor, ASE, Factory Certified,
Manufacturer Certified, ICAR, CDK, ADP, X-time, xtime,
DealerSocket, Dealer Socket, Blackbird, Black Bird,Dealership, CRM,
Automotive tech, Automotive technician, Auto tech, Mechanic, Shop
foreman, automotive trainer, factory trainer, vehicle repair, car
sales, automotive sales, ASM, team leads, training, master, master
tech, A, B, C, D, diagnostic, service drive, shop, aftersales,
team, team leads, PDI, Service Writer, Automotive, Auto Group,
Peoria, Glendale, Arizona, North Phoenix, Customer Service, Sales,
Auto Sales
Keywords: AutoNation Chevrolet Arrowhead, Glendale , Automotive Service Advisor / Writer - AutoNation Chevrolet Arrowhead, Other , Glendale, Arizona
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