Parking Services Supervisor/ Enforcement

Company: City of Glendale, CA
Location: Glendale
Posted on: January 26, 2023

Job Description:

The Position

NOTE: In an effort to ensure a safe and healthy workplace for all employees, City of Glendale has implemented a Mandatory COVID-19 Testing Policy. The Policy will require all City employees, volunteers, interns, and new hires to test for COVID-19 on a weekly basis unless they provide proof of having received their single dose of a one-dose COVID-19 vaccine regimen or the second dose of a two-dose COVID-19 vaccine regimen. This Policy is currently suspended but may be reimplemented depending on the circumstances.

Under general supervision, this classification plans, directs and supervises all activities related to parking planning and operations.

Essential functions of the job include, but are not limited to, the following:

Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Implements, oversees, and manages contract services and compliance. May be required to respond to after-hours urgent or emergency conditions

Represents the City in meetings with outside agencies and acts as a liaison to other Departments on parking or contract services.

Evaluates, recommends, and implements solutions to parking related issues. Takes initiative to identify service and process improvements, including technology enhancements.

Conducts surveys and studies, collects, analyzes and interprets data concerning parking programs. Prepares a variety of complex reports, draws conclusions, and makes recommendations.

Assists in the preparation of short range and long range parking plans. Prepares implementation plans within financial constraints.

Prepares and submits budget reports anticipating equipment, materials, and personnel needs. Makes recommendations on parking fees.

Ensures compliance will all Federal, State, County, and local requirements related to parking. Prepares RFP's, RFQ's, and bidding documents as needed.

Ensures proper revenue controls are in place at appropriate processing points. Assists with, conducts, or oversees auditing as needed.

Prepares oral presentations and written reports related to parking projects and programs.

Supervises, directs, trains and evaluates subordinate and contracted staff, including scheduling. Reviews and evaluates employees' job performance and recommends appropriate personnel action.

Responsible for independent projects and or programs on an ongoing basis or as assigned. Works on multiple, concurrent projects while managing priorities and tasks.

May drive on City business.

Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.

Coordinates with the Police Services Supervisor/Parking Enforcement on all parking enforcement related needs.

Must be able to perform the duties of Police Services Supervisor/Parking or Police Services Officer as needed including assisting in planning, organizing, coordinating and directing the work of Police parking/traffic enforcement staff.

Minimum Requirements

Knowledge, Skills & Abilities

Knowledge of:

Exceptional customer service practices.

Budgetary control methods and budget presentation.

Parking principles, products, technology, and rate structures.

Parking program development, management and operations.

Skill in:

Analyzing and resolving office administrative situations and problems, regulations, rules and policies.

Effective oral and written communications, both on a one-on-one and a group basis.

Handling public interactions such as inquiries or complaints.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Public speaking and presentation.

Ability to:

Provide exceptional customer service to those using the Public Works Department.

Model and practice the highest standards of ethical conduct.

Communicate effectively in English, both orally and in writing.

Develop functional measures for the monitoring of program effectiveness.

Effectively train and supervise subordinates.

Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.

Foster a teamwork environment.

Learn new information and initiate improvements in technical and procedural areas.

Multitask in a fast paced working environment.

Prepare reports, policies and procedural manuals.

Review and evaluate employees' job performance.

Work independently with minimal supervision.

Working knowledge of computer and basic programs such as Windows, Outlook, Word, and Excel or equivalent, and the ability to learn additional software/hardware programs as needed.

Other Characteristics

Willingness to:

Assume responsibility for maintaining a safe working environment.

Work overtime as requested.

Experience

Five years of professional experience in parking management or related field.

Education/Training

Graduation from high school or attainment of GED or CHSPE.

Associate Degree or Bachelor's Degree in Public Administration, Business Administration, or a related field is desirable.

License(s)/Certification(s)

Valid California Class C driver's license.

Promotional Eligibility

Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources Department. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).

Note

An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Exceptional Customer Service Policy

The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.

Please click on the link to read the Exceptional Customer Service Policy.

Selection Process

EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.

ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.

Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.

BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

Keywords: City of Glendale, CA, Glendale , Parking Services Supervisor/ Enforcement, Other , Glendale, Arizona