Parking Services Supervisor/ Enforcement
Company: City of Glendale, CA
Location: Glendale
Posted on: January 26, 2023
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Job Description:
The Position
NOTE: In an effort to ensure a safe and healthy workplace for all
employees, City of Glendale has implemented a Mandatory COVID-19
Testing Policy. The Policy will require all City employees,
volunteers, interns, and new hires to test for COVID-19 on a weekly
basis unless they provide proof of having received their single
dose of a one-dose COVID-19 vaccine regimen or the second dose of a
two-dose COVID-19 vaccine regimen. This Policy is currently
suspended but may be reimplemented depending on the
circumstances.
Under general supervision, this classification plans, directs and
supervises all activities related to parking planning and
operations.
Essential functions of the job include, but are not limited to, the
following:
Ensures Department services are provided with exceptional customer
service and the highest level of ethical standards.
Implements, oversees, and manages contract services and compliance.
May be required to respond to after-hours urgent or emergency
conditions
Represents the City in meetings with outside agencies and acts as a
liaison to other Departments on parking or contract services.
Evaluates, recommends, and implements solutions to parking related
issues. Takes initiative to identify service and process
improvements, including technology enhancements.
Conducts surveys and studies, collects, analyzes and interprets
data concerning parking programs. Prepares a variety of complex
reports, draws conclusions, and makes recommendations.
Assists in the preparation of short range and long range parking
plans. Prepares implementation plans within financial
constraints.
Prepares and submits budget reports anticipating equipment,
materials, and personnel needs. Makes recommendations on parking
fees.
Ensures compliance will all Federal, State, County, and local
requirements related to parking. Prepares RFP's, RFQ's, and bidding
documents as needed.
Ensures proper revenue controls are in place at appropriate
processing points. Assists with, conducts, or oversees auditing as
needed.
Prepares oral presentations and written reports related to parking
projects and programs.
Supervises, directs, trains and evaluates subordinate and
contracted staff, including scheduling. Reviews and evaluates
employees' job performance and recommends appropriate personnel
action.
Responsible for independent projects and or programs on an ongoing
basis or as assigned. Works on multiple, concurrent projects while
managing priorities and tasks.
May drive on City business.
Assumes responsibility for ensuring the duties of this position are
performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation
requires.
Coordinates with the Police Services Supervisor/Parking Enforcement
on all parking enforcement related needs.
Must be able to perform the duties of Police Services
Supervisor/Parking or Police Services Officer as needed including
assisting in planning, organizing, coordinating and directing the
work of Police parking/traffic enforcement staff.
Minimum Requirements
Knowledge, Skills & Abilities
Knowledge of:
Exceptional customer service practices.
Budgetary control methods and budget presentation.
Parking principles, products, technology, and rate structures.
Parking program development, management and operations.
Skill in:
Analyzing and resolving office administrative situations and
problems, regulations, rules and policies.
Effective oral and written communications, both on a one-on-one and
a group basis.
Handling public interactions such as inquiries or complaints.
Organizing work, setting priorities, meeting critical deadlines,
and following up on assignments with a minimum of direction.
Public speaking and presentation.
Ability to:
Provide exceptional customer service to those using the Public
Works Department.
Model and practice the highest standards of ethical conduct.
Communicate effectively in English, both orally and in writing.
Develop functional measures for the monitoring of program
effectiveness.
Effectively train and supervise subordinates.
Establish and maintain smooth working relationships, resolve
inter-personal conflicts, and tactfully deal with all levels of
employees and the public.
Foster a teamwork environment.
Learn new information and initiate improvements in technical and
procedural areas.
Multitask in a fast paced working environment.
Prepare reports, policies and procedural manuals.
Review and evaluate employees' job performance.
Work independently with minimal supervision.
Working knowledge of computer and basic programs such as Windows,
Outlook, Word, and Excel or equivalent, and the ability to learn
additional software/hardware programs as needed.
Other Characteristics
Willingness to:
Assume responsibility for maintaining a safe working
environment.
Work overtime as requested.
Experience
Five years of professional experience in parking management or
related field.
Education/Training
Graduation from high school or attainment of GED or CHSPE.
Associate Degree or Bachelor's Degree in Public Administration,
Business Administration, or a related field is desirable.
License(s)/Certification(s)
Valid California Class C driver's license.
Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications
for this position, has completed probation or six months of City
employment, and is occupying a permanent full-time classification
on file in the Human Resources Department. Hourly City employees
may be considered, provided that they furnish proof of continuous
employment immediately preceding the final filing date, which would
equal a minimum of six months of full-time service or 1040
part-time hours. (Civil Service Rule VIII 4-E).
Note
An equivalent combination of experience, education and/or training
may substitute for the listed minimum requirements.
Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer
service and prides itself for the high level of services it
provides by every employee of the organization. As employees of the
City of Glendale, we are committed to providing our diverse
community and each other with courteous, considerate, and personal
attention.
Please click on the link to read the Exceptional Customer Service
Policy.
Selection Process
EVALUATION OF APPLICATION: All applications, resumes and submitted
reference materials will be reviewed and evaluated and only the
best-qualified candidates based on applicable experience will be
invited to the selection process.
ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's
experience, education, and general background for the position.
Candidates must pass each exam component with a minimum score of
70.00% in order to be placed on the eligible list.
BACKGROUND INVESTIGATION: A comprehensive background investigation
will be conducted on all finalists, which will review and verify
personal history including, but not limited to financial
responsibility, criminal history, drug use history, driving record,
and verification of application materials. Significant issues or
omissions in the above-stated areas may be grounds for
disqualification. Background investigation will include a polygraph
and Livescan fingerprinting. For further information, please
contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation
will be based on the candidate's education and experience as
related to the position. Any examination will be to evaluate the
candidate's education, experience, knowledge and skills for the
position. The City of Glendale reserves the right to modify the
above stated examination components and/or weights. Should this be
necessary, the candidates will be notified of the specific
examination components and weights prior to the administration of
any examination. The selected candidate will be subjected to a
background check including Livescan fingerprinting. The City of
Glendale conforms with State and Federal obligations to make
reasonable accommodation for applicants and employees with
disabilities. The Human Resources Department asks that it be
advised of special needs at least five days prior to the first test
part so that a reasonable accommodation may be made. The provisions
of this bulletin do not constitute an express or implied contract.
In compliance with the Immigration Reform and Control Act of 1986,
the City of Glendale requires that all new employees provide
documentation to establish both work authorization and
identity.
Keywords: City of Glendale, CA, Glendale , Parking Services Supervisor/ Enforcement, Other , Glendale, Arizona
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