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CARE COORDINATOR

Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: January 23, 2023

Job Description:

Description:
JOB SUMMARYCare Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support telephonic outreach to patients.
  • Generate reports from multiple systems.
  • Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
  • Answer incoming calls.
  • Understand the requirements of the caller and provide precise information, triage appropriately.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Be courteous and conscientious of call queue at all times.
  • Support excellent customer service philosophy.
  • Schedule new patient and follow up visit appropriately.
  • Submit and/or follow-up on authorizations.
  • Eligibility verification and reconciliation.
  • Coordinate with clinic and clinical staff as needed.
  • Stays in compliance with all HIPAA regulations.
  • Good understanding of medical terminology.
  • Maintain daily, positive communication with other departments.
  • Encourage a cooperative, team approach to interdepartmental workflow.
  • Assist other departments as appropriate.
  • Attend meetings as required.
  • Perform other duties, as assigned.

    Requirements:
    EDUCATION, TRAINING AND EXPERIENCE
    • Medical Assistant Certificate preferred, or equivalent experience
    • High School Diploma or GED.
    • Minimum of 3-5 years of experience in a medical office setting.
    • Must be bilingual SpanishPAY RATE: $18-22/hrBENEFITS:Medical, Dental and Vision - 100% paid by EmployerLife Insurance and Accidental Dismemberment - 100% paid by EmployerPaid HolidaysPaid Time Off401K401K MatchingFlexible Spending AccountFringeSupplemental InsurancePI200718586

Keywords: Comprehensive Community Health Centers Inc., Glendale , CARE COORDINATOR, Other , Glendale, Arizona

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