Student Services Special - (VSC) - ST
Company: Maricopa Community College District
Posted on: January 23, 2023
Student Services Special - (VSC) - ST
Job ID: 317466
Location: Glendale Community College
Full/Part Time: Full Time
$16.91 - $21.98 / per hour, DOE
Monday - Friday, 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
Many of our campuses have received
grant awards through the to improve undergraduate STEM Education:
Hispanic-Serving institutions program (HSI Program). Commitment to
diversity, inclusion, equity and employee groups to create an
environment of shared governance One of the largest community
college systems in the country 2020 Healthy Arizona Worksites
Program recipient Named 19th Best Employer for Women by Forbes 2019
No. 42 in Arizona's Best Employers
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
- Paid observed federal holidays & additional paid time off
throughout the year
- Arizona State Retirement System (ASRS) & 12% Employee
- Paid vacation, sick, and personal time (if applicable)
- Multiple health and dental insurance coverage plans
- Virtual: Reach a doctor 24/7
- Flexible Spending Accounts (FSA)
- Maricopa Perks & Gears Discount Program
- Employee assistance program (EAP)
- $4,000 Annual professional development growth funding (if
- Tuition reimbursement for employee and dependents (if
- Revised summer work schedule
- Maricopa Employee Health & Wellness Program
- Employee recognition opportunities
The Student Services Specialist will provide processing/frontline
administrative support to the Veteran Services Department
This position will analyze and process student Request for Benefits
to determine veteran educational benefits eligibility and perform
technical and complex VA student certifying official duties.
Additional duties include processing VA eligibility required forms,
general academic and career advisement and other related enrollment
services to new and continuing students while providing thorough
documentation of each advisement interaction. Maintain effective
time management in order to serve a large volume of students.
Provide information and maintain current knowledge of VA
regulations & compliance policies, MCCCD academic programs, student
registration, pathway programs, general financial aid requirements
and processes, graduation requirements, academic policies, career
exploration and refer students to appropriate campus services.
Provides unofficial transcript evaluations; participate in
co-advising and individual advising modality to current and new GCC
students via instant messaging, email and individual in person and
This position will involve resolving VA educational and benefits
issues and concerns that have been escalated to external agencies,
working with external federal and state approving agencies and
MCCCD sister college constituents. This position will be required
to complete the VA and state School Certifying Official
60% - Reviews and performs technically complex VA processes
including review of request for benefits forms, promissory notes,
educational plans that align with declared programs of study and
course applicability, certifying school courses and processing
tuition and fees, updating Student Information Systems (SIS) and VA
Once systems, collaborating with Field of Interest (FOI) advisors,
Financial Aid and Business Services to process advanced
25% -Provide accurate and consistent customer service to students
regarding VA educational benefits and GCC programs of study. Engage
in a high degree of internal communication between FOI and
Specialty Advisors regarding student's educational plan to ensure
they take the courses needed to meet degree requirements and other
eligibility requirements to receive Veteran benefit, adhere to
processes that ensure students experience a smooth transition as
they move between FOI and specialized advising service.
Analyze/interpret and respond to inquiries requiring detailed
knowledge of federal and state regulations and policies. Ensure
compliance with all Veteran Services Center policies, and adhere to
a superior level of customer service.
10% Assists students with applying online for VA educational
benefits initial application and GCC admissions registration.
Performs regular follow-up via email and phone calls to inform
students of needed outstanding/incomplete forms needed to certify
benefits. Represent the Veterans Services Center and GCC at special
events, such as Veteran Stand Up annual event, scholarship
fundraising and other GCC Veteran sponsored
5% May assist in training and direction of VA work study students,
temporary/contingent workers, performs duties as assigned.
Associate's Degree from a regionally accredited institution in
business administration, education or directly related field, and
one (1) year of experience assisting with educational program
eligibility processing and coordination, student advisement, VA
educational benefits experience, or related student development
High School Diploma or GED and three (3) years of directly related
full-time work experience as described above sufficient to
successfully perform the essential duties of the job such as those
listed above, unless otherwise subject to any other requirements
set forth in law or regulation, may be considered.
A. Two (2) or more years' recent experience working in a veterans'
services office with knowledge in Federal and State veteran
regulations, programs, compliance, policies and student veterans
B. Two (2) or more years' experience in all facets of certifying
initial enrollment, certifying enrollment changes, managing debt
letters, and advising students in compliance with federal and state
C. Two (2) or more years' experience utilizing internal/external
databases such as PeopleSoft (SIS) and VA Once.
D. Two (2) or more years' experience providing excellent customer
service in a diverse population.
E. Two (2) or more years' experience interpreting/following
regulatory policies in day to day work.
Special Working Conditions
MCCCD does not sponsor individuals
for any type of work visas. Possession of a valid State of Arizona
Class D driver's license is required; must meet minimum standards
regarding driving: Travel to campus during interview/selection
process will be at the candidate's own expense Will be required to
travel or be assigned to all MCCCD locations May require numerous
evenings or weekends May require prolonged periods of viewing a
computer screen May be required to lift or carry up to #25 lbs
How to Apply
Applicants must submit a cover letter that details how the
applicant meets minimum and desired qualifications.
Please ensure your resume and cover letter provide the following
Clearly illustrate how prior
experience, knowledge and education meet the minimum and desired
qualifications for this position. Provide complete employment
history to include, but not limited to: Employer name, dates of
employment in month/year format (e.g., 09/07 to 10/11), Full-Time
Hours or Part-Time Hours, Job title and Job duties. Three
professional references, preferably current and/or former
supervisors. If references are not provided in resume upon
application, they will be requested prior to any job offer.
Posting Close Date
Open until filled.
Apply on or before Monday, 10/17/2022, to be included in first
review of applicants.
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link .
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link
To apply, visit
Keywords: Maricopa Community College District, Glendale , Student Services Special - (VSC) - ST, Other , Glendale, Arizona
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