Moderate Outside Claims Service Leader
Company: Allstate Insurance Company
Location: Glendale
Posted on: January 21, 2023
Job Description:
The world isn't standing still, and neither is Allstate. We're
moving quickly, looking across our businesses and brands and taking
bold steps to better serve customers' evolving needs. That's why
now is an exciting time to join our team. You'll have opportunities
to take risks, challenge the status quo and shape the future for
the greater good.You'll do all this in an environment of excellence
and the highest ethical standards - a place where values such as
integrity, inclusive diversity and accountability are paramount. We
empower every employee to lead, drive change and give back where
they work and live. Our people are our greatest strength, and we
work as one team in service of our customers and
communities.Everything we do at Allstate is driven by a shared
purpose: to protect people from life's uncertainties so they can
realize their hopes and dreams. For more than 89 years we've
thrived by staying a step ahead of whatever's coming next - to give
customers peace of mind no matter what changes they face. We acted
with conviction to advocate for seat belts, air bags and graduated
driving laws. We help give survivors of domestic violence a voice
through financial empowerment. We've been an industry leader in
pricing sophistication, telematics, digital photo claims and, more
recently, device and identity protection. We are the Good Hands. We
don't follow the trends. We set them.Job Summary:Unexpected events
are often unnerving. So, it takes someone special to put the pieces
back together for our customers.This is the opportunity you've been
looking for to truly impact someone's life! Start your claims
professional career today asa Moderate Outside Claims Service
Leaderandbe part of our dynamic team!As a Claims Service Leader,
you will leaddirect reportsinhelping themachieveexceptional
performanceofyour business unit's processes.You'llbein charge
ofencouraging positive behaviors and initiatives in support of the
Claims Compass to your staff.A day in the life of a Moderate
Outside Claims Service Leader
- Empower staff to empathically meet the needs of their customers
by providing them exceptional customer service their claims
process.
- Celebrate accomplishments upon review of customer stat reviews
and develop action plans when needed
- Provide a helpful working environment to employees and
encourage the understanding around business unit objectives,
results, and processes.
- Support continuous development to assist the employee in
pursuing their career goals
- Lead staff effectively using various performance management
techniques including checkpoints, goal setting, and PDS's.
- Quickly assess, address demand and capacity and pivot hourly to
drive team results and meet customer expectations
- Make quick, confident decisions and re-evaluate as new
information comes in
- Follow company, state, and federal compliance rules and
regulations while ensuring compliance across business unit.
- Address training needs in business unit and provide coaching
and mentoring continuously
- Problem solving and contributing to team goals by sharing ideas
and opinions
- Calibrate and partner with other leaders within the
organization to drive results and move claims to closure
- Flexibility to work in a variety of environments -
independently, within a team, face-to-face, and virtuallyThis
position requires frequent travel within the state of CAYou're a
great match for this role if you:
- Reside in the state of California
- Haveprior experienceworking in or leading a group of staff
inproperty
- Have 3years prior experience usingXactimateestimating software.
(Level 3 certification preferred)
- Can work on complex assignments and apply analyticalproblem
solvingmethods
- Are skilled in negotiations and/or arbitrations and can teach
others
- Work in continuously improving processes and procedures and
encourage the same with your staff
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced
environment
- Are known for being organized and accountable
- Are known for clear and professional communication - both
written and verbal
- Have a bachelor's degree and/or priorleadershipexperience
- Being bilingual and/or having prior military experience is a
plusWhat's in it for you?
- Competitive salary
- Company vehicle
- Generous Paid Time Off
- Medical, Dental, and Vision coverage
- Company-matched 401(k) and company-funded pension
- A culture of learning where you can expect to develop
foundational skills for the future
- Opportunities for both personal and professional
development
- Leadership teams that are communicative and engaged
- Impactful work by serving customers and the community in times
of need
- Recognition and advancement opportunities
- Learn more about Allstate benefits
@https://allstategoodlife.comNotes:The preceding description is not
designed to be a complete list of all duties and responsibilities.
May be required to perform other related duties as assigned.
Regular, predictable attendance is an essential function of this
job.Compensation offered for this role is$90,000.00-$122,800.00 per
yearand is based on experience and qualifications.The candidate(s)
offered this position will be required to submit to a background
investigation, which includes a drug screen.Good Work. Good Life.
Good Hands -.As a Fortune 100 company and industry leader, we
provide a competitive salary - but that's just the beginning. Our
Total Rewards package also offers benefits like tuition assistance,
medical and dental insurance, as well as a robust pension and
401(k). Plus, you'll have access to a wide variety of programs to
help you balance your work and personal life -- including a
generous paid time off policy.Learn more about life at Allstate.
Connect with us on , , and or watch a .Allstate generally does not
sponsor individuals for employment-based visas for this
position.Effective July 1, 2014, under Indiana House Enrolled Act
(HEA) 1242, it is against public policy of the State of Indiana and
a discriminatory practice for an employer to discriminate against a
prospective employee on the basis of status as a veteran by
refusing to employ an applicant on the basis that they are a
veteran of the armed forces of the United States, a member of the
Indiana National Guard or a member of a reserve component.For jobs
in San Francisco, please click "" for information regarding the San
Francisco Fair Chance Ordinance.For jobs in Los Angeles, please
click "" for information regarding the Los Angeles Fair Chance
Initiative for Hiring Ordinance.To view the "EEO is the Law" poster
click "". This poster provides information concerning the laws and
procedures for filing complaints of violations of the laws with the
Office of Federal Contract Compliance ProgramsTo view the FMLA
poster, click "". This poster summarizing the major provisions of
the Family and Medical Leave Act (FMLA) and telling employees how
to file a complaint.It is the Company's policy to employ the best
qualified individuals available for all jobs. Therefore, any
discriminatory action taken on account of an employee's ancestry,
age, color, disability, genetic information, gender, gender
identity, gender expression, sexual and reproductive health
decision, marital status, medical condition, military or veteran
status, national origin, race (include traits historically
associated with race, including, but not limited to, hair texture
and protective hairstyles), religion (including religious dress),
sex, or sexual orientation that adversely affects an employee's
terms or conditions of employment is prohibited. This policy
applies to all aspects of the employment relationship, including,
but not limited to, hiring, training, salary administration,
promotion, job assignment, benefits, discipline, and separation of
employment.
Keywords: Allstate Insurance Company, Glendale , Moderate Outside Claims Service Leader, Other , Glendale, Arizona
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