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Student Services Specialist (Fin Aid) - ST (2 positions)

Company: Maricopa Community College District
Location: Glendale
Posted on: January 21, 2023

Job Description:

Student Services Specialist (Fin Aid) - ST (2 positions)

Job ID: 317338
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$ 16.91 - $21.98 / per hour, DOE



Work Schedule

Monday - Friday, 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options
    • Paid observed federal holidays & additional paid time off throughout the year
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
    • Paid vacation, sick, and personal time (if applicable)
    • Multiple health and dental insurance coverage plans
    • Virtual: Reach a doctor 24/7
    • Flexible Spending Accounts (FSA)
    • Maricopa Perks & Gears Discount Program
    • Employee assistance program (EAP)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employee and dependents (if applicable)
    • Revised summer work schedule
    • Maricopa Employee Health & Wellness Program
    • Employee recognition opportunities
    • Public Service Loan Forgiveness

      Job Summary

      The Student Services Specialist will provide processing/frontline administrative support to the Financial Aid Department.

      Performing technical and demanding financial aid duties, this position will analyze and process data to determine financial aid eligibility. Additional duties include determining award amounts, making awards, and administering specific financial aid programs. This position will assist students with the completion of financial aid and scholarship materials. This position may involve resolving escalated financial aid issues and concerns. As a liaison between campus departments and external agencies, this position may also conduct financial aid and scholarships presentations on and off campus.

      Essential Functions
      • 60% -Provide accurate and consistent customer service to students and parents regarding financial aid programs and related services on the frontline. Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service. Assists with identifying resources needed to address students' circumstances and potential barriers. Assists with student persistence and completion efforts of partnered Student Services team(s)
      • 30% Assists students with the financial aid process from initial application to award. Performs regular follow-up, via email and phone calls to ensure students understand the financial aid process and assists with verifying applications for accuracy and completeness. Represent the college at special events, such as financial aid workshops, orientations, and other on campus programs.
      • 10% - Reviews and performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration, awarding,

        Minimum Qualifications

        Associate's Degree from a regionally accredited institution in business administration, education or directly related field, and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development


        High School Diploma or GED and three years of directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

        Desired Qualifications

        A. One (1) or more years of experience working in a higher educational environment with a role in Enrollment Services (Financial Aid, Admissions and Records, Advisement, Student Business Services)

        B. One (1) or more years' experience utilizing internal/external databases such as PeopleSoft (SIS) or any other financial management system

        C. One (1) or more years' experience interpreting and following regulatory policies in day to day work

        D. One (1) or more years' customer service experience with a high degree of public contact and working with a culturally diverse student population

        E. Experience using online or web-based technology in delivery of programs and services

        F. Demonstrated ability to work quickly and accurately on detailed records

        G. Experience establishing relationships and working collaboratively with other departments

        Special Working Conditions
        • Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible to access federal websites required to perform job duties.
        • MCCCD does not sponsor any type of work visas
        • Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
        • Travel to campus during interview/selection process will be at the candidate's own expense
        • Will be required to travel or be assigned to all MCCCD locations
        • May require numerous evenings or weekends
        • May require prolonged periods of viewing a computer screen
        • May be required to lift or carry up to #25 lbs

          How to Apply

          Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

          Applications without a cover letter or do not include detailed employment history information will be incomplete and will not be considered.

          Please ensure your resume and cover letter provide the following items:
          • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
          • Provide complete employment history to include, but not limited to: Employer name, dates of employment in month/year format (e.g., 09/07 to 10/11), Full-Time Hours or Part-Time Hours, Job title and Job duties.
          • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested prior to any job offer.

            Posting Close Date

            Open until filled.

            Apply on or before Thursday, 09/22/22, to be included in the first review of applicants.

            EEO Information

            Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

            Title IX

            Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

            The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

            Clery Act

            The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

            To apply, visit


Keywords: Maricopa Community College District, Glendale , Student Services Specialist (Fin Aid) - ST (2 positions), Other , Glendale, Arizona

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