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Front Desk Associate

Company: FirstService Residential
Location: Glendale
Posted on: November 25, 2022

Job Description:

*Position: * Front Desk Concierge

*\* Shifts Monday, Tuesday 8AM-3PM / Thursday, Friday 10AM-6PM*

*Reports To: * General Manager

*Location: * Excelsior at The Americana -Glendale, CA


The Front Desk Associate ("FDA") supports the General Manager ("GM"), Associate Community Manager ("ACM") and/or Front Desk Supervisor by delivering Resident/Member interface/program results to the Client in response to strategic goals issued by GM. Communications, Databasing, and Presentation are the key tenets of Qualification. While all the on-site positions promote and exude warm & helpful service, the FDA position specifically focuses on the "5-Star" branding of management. The FDA is specifically tasked to fluently command knowledge of each and every Resident/Member and is responsible for executing on a full-service stabilized platform which is tailored to the Client. In order to do so, the FDA must be fully-fluent on all necessary tools (communications mediums, Connect, Sharepoint, Access Control) in order to facilitate program and fully plan/anticipate activities. The FDA is held accountable for a variety of support services & deliverables to the Management staff, as well as timely Front Desk operations to the Residency & vendors.

The position across all parameters requires professional presentation (verbal, written, visual) at all times, with peak emphasis on friendly, helpful service ability.

PERFORMANCE REQUIREMENTS include the following. Other requirements may be assigned.

* Member & Resident Introduction & Database
* In response to new Members/Residents, ensure that all documentation (hardcopy & electronic) is properly archived, studied, and integrated within Resident Services Strategy/Programme, requiring Connect fluency & Central, Jenark familiarity
* Proactively introduce self, programme, and features/amenities to Members/Residents, keeping in mind branding & culture
* Create and maintain each file with appropriate updates to staff on timely basis
* As necessary, research and confirm past information against sources, utilizing necessary tools & communications (under direction)
* Access-Control
* Field and Administer Real-Time Database of all FOB's & Transponders
* Monitor Systems As Necessary
* Utilize System Forensically As Necessary
* Fluency of the Physical Patrol and Associated Communications/Documentation/Procedures
* Front Desk
* Execute Front Desk Duties
* Hospitality/Customer Service
* Pass-On Reporting/Documentation
* Turnover Procedure
* Access Package Procedure
* Resident Services Procedures (Regular & Exceptional): Logistics, Communications, Scheduling, Marketing
* Incident Reporting
* Emergency Procedures
* Package/Mail Procedures
* Beverage Service Procedures
* Physical Plant Dispatch/Routing
* Security Patrol Interface
* Physical Front Desk Logistics
* Parking & Transit Operations
* Field and Maintain Real-Time Database of all Parking Assignments & Vehicles
* Execute primary communications core for Compliance, Courtesy, Exceptions
* Prepare and submit all documentation for approval to ACM/GM
* When applicable, execute Pre/Post Inspection along with relevant documentation
* Verify/Source information integrity through authorized channels
* Administrative Support
* Communications: Fluency in All Voice, Electronic, & Hardcopy Mediums to Accomplish Assigned & Indicated Goals (including Signage, Website)
* Supply
* Due Diligence on Supply Contracts - Relevant to RSA (Beverage, Etc.)
* Inventory & Consumption Tracking
* Issue/Assignment to Personnel (Under Direction)
* Databasing/Archiving
* Realtime Fielding of M-Drive & Connect
* Corresponding Physical Organization of Hardcopy On-Site
* Realtime Maintenance & Monitoring of Management & Community Calendars/Signage
* Physical Plant
* Administrative Support to Engineering as directed by GM/ACM
* Interface with Vendors & Residents/Members on behalf of Engineering as directed by GM
* Conduct walkthroughs as agreed with GM and Front Desk Supervisor.
* Assist GM / Front Desk Supervisor in any administrative duties as directed.
* Maintain an organized workspace according to company procedures.
* Complete company training as assigned, attend all mandatory company functions and adhere to company's Standards of Operation.
* Make timekeeping entries each day in accordance with company policy.
* Other duties may apply.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to work under tight deadlines and consistently meet deadlines.

- Exhibit professionalism, maintain professional attire and demeanor at all times.

- Maintain reliable transportation and valid driver's license.

- Demonstrates effective communication skills consisting of verbal, written and listening skills.

- Demonstrates problem-solving abilities.

- Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.

- Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point and internal software - Connect, Jenark, etc. .

- Demonstrates organizational skills and ability to independently prioritize daily workload.

- Must have minimum typing speed of 40 WPM.

- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.


High school diploma or equivalent required.


Proficient in English

Other languages helpful


Strong general math skills.


- Ability to determine next level involvement for problem resolution

- Must demonstrate good judgment and critical thinking skills

- Ability to think and work independently as well as part of a team

- Ability to define problems, collect data, establish facts, and draw valid conclusions.

- Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

- Ability to make decisions and solve problems creatively.


- Valid California Driver's License and State Mandated Vehicle Insurance


- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

- enable individuals with disabilities to perform the essential functions.

- Must be mobile enough to move about the facilities, including up and down stairs, parks and recreational areas and navigate uneven surfaces.

- Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.

- Must be able to sit for extended periods of time.

- Must have finger dexterity for typing/using a keyboard.

- Must effectively communicate and interact with clients, vendors, co-workers and supervisors.

- Must be able to transcribe dictation.


- The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Full time & part time position. Schedule may change based on business needs and may include weekends, evenings, and holidays. The work schedule of this position will require daily or weekly overtime hours, as approved by supervisor. Consistent and regular attendance required.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Rotating weekends

Ability to commute/relocate:
* Glendale, CA 91210: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: FirstService Residential, Glendale , Front Desk Associate, Other , Glendale, Arizona

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