Customer Service Associate

Company: Walgreens
Location: Glendale
Posted on: June 24, 2022

Job Description:

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service --- Engages customers and patients by greeting them and offering assistance with products and services --- Resolves customer issues and answers questions to ensure a positive customer experience --- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) --- Recommends items for sale to customer and recommends trade-up and/or companion items --- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed --- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records --- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader --- Implements Company asset protection procedures to identify and minimize profit loss --- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) --- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise --- Completes resets and revisions as directed --- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) --- For consumable items, assists in stock rotation, using the first in, first out method and restock outs --- Has working knowledge of store systems and store equipment --- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products --- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) --- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance --- Complies with all company policies and procedures; maintains respectful relationships with coworkers --- Completes special assignments and other tasks as assigned --- Attends training and completes PPLs requested by Manager or assigned by corporate...

Keywords: Walgreens, Glendale , Customer Service Associate, Other , Glendale, Arizona