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Court Packs Associate

Company: Redflex
Location: Glendale
Posted on: January 13, 2022

Job Description:

Are you looking for a career that allows you to give back to the community? Interested in helping to save lives and reduce traffic incidents? Check out a career with Redflex Traffic Systems!


The Court Pack Associate is involved in transaction processing of requests for Court Packs, Discovery Requests, Open Records Requests and Subpoena Requests in a standardized format. The team is also responsible for processing photo enforcement incidents received from digital camera systems nationwide. This team is responsible for responding to requests from jurisdictions for evidence packages, discovery requests, open-records requests forwarded by the Team Lead and/or manager and subpoena responses.

The team is also responsible for verification of the violations, retrieval of DMV data for the registered owner of the vehicle, printing and mailing of the requested citations, responsible for the opening of incoming mail, performing data entry information from Affidavits of Non-Liability, preparation of court evidence packages, handling calls from jurisdiction personnel and/or violators and providing assistance for handling of citations. T

The Court Pack Associate will be responsible for assisting in changes to court packages and setting up initial court package templates as needed. The Court Pack Team is expected to assist in processing photo enforcement incidents as needed and directed.


Essential Duties & Responsibilities

  • Review photos and data associated with a violation captured by red light, mobile speed van,or fixed speed traffic enforcement cameras. Determine if a violation occurred by reviewing the evidentiary photos and corresponding video.
  • Apply rules of each jurisdiction to determine whether to accept or reject the incident.
  • Provide timely response and supply requested packages in the agreed upon format for all
  • requests for Court Evidence Packages received via e-mail, fax and/or telephone.
  • Provide completed FOIA Discovery, and other evidentiary documentation to internal an external customers, as directed by the Custodian of Records.
  • Professionally communicate with internal and external customers on all matters related to the Court Pack Team.
  • Determine if the incident is prosecutable per the issuance criteria rules of the jurisdiction.
  • Determine the state for the license plate on the vehicle in the plate photo through use of on-line license plate reference web sites and state license plate hardcopy manuals. Enter thelicense plate alpha/number sequence.
  • Obtain registered owner information from the state Department of Motor Vehicles.
  • Cross check the vehicle make/model information retrieved from DMV to ensure accuracy of the registered owner information.
  • Apply issuance criteria rules for each specific jurisdiction after the DMV information is obtained for the registered owner of the vehicle (i.e. special handling for Gendermismatches, etc.).
  • Enter Affidavit of Non Liability Information when received from violators.
  • Apply processing time rules for all stages of processing to ensure all deadlines are met.
  • Review issuance criteria regularly for assigned cities to ensure departmental documentation is accurate at all times.
  • Ensure a backup is trained for all assigned areas of responsibility and that those areas are covered during planned absences.
  • Report any equipment related issues timely to ensure they are resolved quickly.
  • Escalate if reported issues are not resolved timely.
  • May be requested and/or required to operate a company vehicle and/or drive on company business.
  • Other duties as assigned.

    Minimum Job Requirements

    High School Diploma or Equivalent

    Six months in Citation Processing or equivalent experience which provides the

    Drug Test and 7 Year Felony Background Check Investigation Required


    Excellent written and verbal communication skills.

    Strong multi-tasking skills. Accurate and fast typing skills

    Working knowledge of Microsoft Word and Excel.

    Physical Demands:

    Physical strength and ability sufficient to perform lifting, moving and carrying. This is defined, for example, as regularly exerting force sufficient to lift & maneuver up to 35 - 40 lbs, such as boxes of paper.

    Operating or working around moving equipment such as a folder/inserter.

    Sitting or standing for extended periods will be a requirement.

    Reviewing data and/or images on a P/C Monitor, Laptop or tablet for extended periods.


    Medical, Dental, Vision, Life, Critical Illness

    MetLaw, Life Mart, Employee Assistance

    Pet Insurance, Payroll Shopping 401(k) match

Keywords: Redflex, Glendale , Court Packs Associate, Other , Glendale, Arizona

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