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Senior Program Manager, DEI

Company: ServiceTitan
Location: Glendale
Posted on: June 9, 2021

Job Description:

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they've ever done. Diversity, equity, and inclusion (DEI) are central to this mission. We are looking for a Senior Program Manager, DEI to drive learning opportunities and build internal programs to develop and retain talent from a diverse set of backgrounds. This role reports to our Director of DEI and provides access/visibility across the business.

  • Location: Glendale, CA (headquarters) -- Open to fully remote w/ travel to CA at least once a quarter (TBD based upon travel restrictions due to COVID-19)

What You'll Do:

  • Design and deliver company-wide DEI trainings, educational programs, and mentorship and career development initiatives to ensure that all Titans have the resources, networks, and opportunities to thrive in their careers

  • Act as a subject matter expert and point of contact for our Learning & Development (L&D) and Talent Acquisition (TA) teams to embed DEI throughout the learning and recruiting ecosystems

  • Partner with managers, business units, HR Business Partners, and employee resource groups to facilitate internal conversations around DEI topics, diagnose barriers to advancement, and develop targeted DEI learning opportunities and talent advancement programs

  • Define key metrics, track outcomes, and regularly report on the impact inclusion programs are having on our Titans and our business

  • Be an integral part of the DEI team, leveraging research, data, and best practices to shape and execute ServiceTitan's overall DEI strategy

What You'll Bring:

  • Previous work experience in DEI and/or L&D

  • Strong written and verbal communicator with experience presenting to a variety of audiences both in-person and remotely

  • Data-centric problem solver, comfortable with designing success metrics, analyzing and reporting on data, and communicating business value

  • Cross-functional collaborator with a track record of managing strategy and execution and handling multiple projects simultaneously

  • Self-starter motivated by the opportunity to create, implement, and grow new programs

Note: If you have professional DEI experience and relevant skills but are hesitant about applying because you don't meet every bullet point in this job description, please still get in touch! We are searching for future Titans who will help us question the conventional, think differently about the problems we're solving, and add unique and diverse experiences to our team and culture. If that sounds like you, we'd love to learn more!

About ServiceTitan

ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

  1. Work/Life Balance: flexible work schedule, flexible PTO

  2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

  3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

  4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan |

Keywords: ServiceTitan, Glendale , Senior Program Manager, DEI, Other , Glendale, Arizona

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