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Business Office Manager

Company: Holiday Retirement
Location: Glendale
Posted on: June 8, 2021

Job Description:

Full Time


The Business Office Manager (BOM) is a strong leader and master multi-tasker, serving as the right-hand to the community's General Manager. The BOM is responsible for managing multiple community departments, maintaining smooth business operations, and providing quality on-boarding and training to associates. If you are a business-minded and highly organized leader, you belong at Holiday, a certified Great Place to Work that offers career growth, awesome benefits, and the opportunity to make a positive impact.

What We Offer:

  • Paid Holidays and Vacation for eligible full-time employees

  • Anniversary Award - $500 per year after 2 years

  • One free meal per day in our communities

  • Comprehensive Health, Dental, and Vision Coverage

  • 401(k) plan with employer match!

  • A career path, with the opportunity to learn and grow professionally

  • A Certified Great Place to Work that provides a fun and respectful workplace

At Holiday, we are serious about helping seniors enjoy a well-earned retirement. If you are a talented and driven leader who shares our passion to serve customers and inspire excellence, consider joining us. In the role of Business Office Manager, you will be responsible to provide support for administrative leadership to the community.

Business Office Manager:

  • Manage the following departments: Receptionist, enrichment/activities and other departments as directed by the GM
  • Hire, coach, develop and discipline employees within areas of responsibility
  • Provide back up to the community General Manger. Inspect the facility to ensure all tour paths and units are ready.
  • Responsible for resident relations to include new resident onboarding, manage the dining room experience and resident experience.
  • Accounts Receivable - conduct collections, send letter and make calls as needed to ensure AR balances are within company expectations.
  • Payroll - ensure associates time records are accurate and timely to ensure payroll is processing accurate pay checks.
  • Complete new hire paperwork for all new associates. Ensure accuracy and timely submission for payroll and benefit purposes.
  • Associate training. Ensure all employees receive their job, safety and assigned training programs. Track using Holiday University reporting.
  • Provide quality and compliance leadership. Responsible for inspecting the building, doing quality checks of receptionist and ensure all life/safety rules are followed.
  • Provide back up to the community sales leader when necessary; including inspecting the facility to ensure tour paths and units are ready, meet with and lease apartments to potential residents, provide tours, negotiate/sign leases and make sales calls.
  • Manage department budgets, labor hours, associate schedules and associate meetings.
  • Assists the general manager with all aspects of operations.
  • Assumes community responsibility in the absence of the General Manager.
  • Oversight of workplace safety (safety meetings, incident reports, etc.)
  • Other duties as assigned.


  • High School diploma or GED, Two-year Associate Degree preferred
  • Minimum of 2 years of experience managing a business office
  • Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs
  • Proven ability to work in a team setting and provide strong customer service
  • Effective communication skills, both written and verbal
  • Self-starter, team player, not afraid to jump in and assist where needed

For 50 years, Holiday has been in the business of helping older adults live better, age more successfully and stay independent for as long as possible. We accomplish this by following these principles:

  • Older people are vibrant and deserve the best experience.
  • We promote independence and create choice to do your thing.
  • We appreciate and respect our residents, families, associates, and guests.
  • We believe in life-long learning, growth, and staying connected.

Today, over 25,000 older adults in 240 senior living communities across 43 states call a Holiday community home: and our employees agree. Beginning in early 2018, and every year since, Holiday has been certified a great workplace by Great Place to Work Institute(R), an honor that was also extended to 221 of its communities in 2020. Helping older people live better is a tremendous privilege and we would love to share more about our mission with you.

Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

If you have a passion for making a difference in the lives of older people, we'd love to talk to you.

Req ID: 94181

Keywords: Holiday Retirement, Glendale , Business Office Manager, Other , Glendale, Arizona

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