Special Credits Control Officer I, II, III
Company: AlaskaUSA Mortgage Company
Posted on: June 8, 2021
Reports To: Senior Special Credits Control Officer
Primary Functions: Perform collection activity on assigned
Duties and Responsibilities:
Contact members regarding delinquent financial obligations and
make arrangements for repayment. Respond to member inquires
regarding financial obligations owed to the credit union. Perform
"skip-traces" as required. Analyze and initiate documentation
necessary for refinancing loans and loan extension requests.
Analyze and recommend to supervisors, when appropriate, adverse
actions on accounts to include, but not limited to, repossessions,
closure of credit limits, blocks on credit and debit cards, legal
actions and account codes to alert other credit union departments
of potential losses. Perform other duties as assigned.
Education: High School Graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: In the opinion of Special Credits Management
applicants must display the aptitude and abilities to perform
collection actions as required on past due financial obligations
and provide members assistance in adverse situations. For internal
applicants a minimum of six months of experience with direct and
varied member contacts at the credit union is a requirement.
Requires good verbal communication skills.
Tenure: Special Credits Control Officer II, Category 11 requires
proven acceptable performance standards in the opinion of
management that meets or exceeds expectations for proficiency and
efficiency in the collection of past due financial obligations for
a minimum period of six months as a SC Control Officer I. SC
Control Officer III, Category 10 requires twelve months tenure in
the SC Control Officer II position with performance that meets or
exceeds expectations for proficiency and efficiency in collection
of past due financial obligations and problem solving capacity of
adverse situations involving members and their account
relationships. At management's discretion, directly related work
experience and/or accelerated training completion may be
substituted for tenure.
Equal Opportunity Employer
Keywords: AlaskaUSA Mortgage Company, Glendale , Special Credits Control Officer I, II, III, Other , Glendale, Arizona
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