Representative - Senior Living Advisor
A career with A Place for Mom (APFM) is an opportunity for you to
join a rapidly expanding company committed to making a difference
for seniors and their families. A Place for Mom is an online
platform connecting families searching for senior care services
with a team of experienced advisors providing insight-driven and
personalized solutions. Our mission, as the leader in senior care
advisory, is to be a trusted destination for families and our
community customers. We are a quickly growing organization with
over 500 advisors connecting more than 300,000 families every year
to one of our community customers.
our values and working to achieve excellence on behalf of our
customers is integral to success at A Place for Mom. Employees who
thrive at A Place for Mom live our values every day and are an
important part of our hiring practices:
- Focus on
- Act with
Integrity & Assume Positive Intent
Outcomes Every Day with Passion and A Sense of Mission
- Make the
Lives of our Families and Customers Better, Easier and More
- Realize the
Full Potential in Each Team Member. Work as a Single Supportive
Living Advisors (SLAs) are inside sales representatives responsible
for educating families on senior care options and working with them
to find the right senior living communities that match their needs.
The SLAs take inbound pre-screen leads and help guide the seniors
and their families from initial consultation, to touring of
facilities, and ultimately moving into a senior living community.
This requires not only working with the families but also acting as
the liaison between families in need and the senior housing
communities or care providers.
A great SLA
has empathy for the families we serve, loves sales, is strongly
internally motivated, and has the ability to quickly learn the
details of a unique industry, like senior living. A SLAs primary
focus is referring and moving families into appropriate customer
communities and guiding them through the lifecycle of the search
process by understanding a familys unique needs and demonstrating
an intimate knowledge of customer communities.
of an SLA is measured by reaching daily call benchmarks, scheduling
tours at customer communities, and
converting leads into customer move-ins resulting in achievement of
their monthly sales quota.
- Consistently exceed
monthly sales quota.
- Build relationships and educate families over the
phone on referral process. Ensure families understand the value of
A Place for Mom throughout their senior living search.
- Understand family needs and refer appropriate
- Manage the sales process. Guide families through
their search process all the way to move-in including follow up
with families and customer communities.
- Understand customer community offerings, resident
requirements, and sales process.
- Manage lead pipeline on a daily basis and
accurately record in the Companys CRM to ensure up-to-date family
information and status, as well as maintain accurate
pre-scheduled training attendance is mandatory.
- Communicate daily via
phone and email to families and customers.
- Other duties as
Required Skills and
- History of exceeding sales
- Ability to work from home and be
internally motivated to surpass your goals
- 3+ years experience with documented
history of success positioning and selling solutions to businesses
or consumers in a quota or metrics driven environment.
- Demonstrated ability to assess
family situations and quickly develop solutions based upon family
- Documented history of ability to
develop and maintain good working relationships in a
- Ability to deliver results while
working in a highly-independent environment.
- Willingness to quickly come up to
speed on the senior living industry.
- Ability to multi-task;
simultaneously talk on the phone and take notes on the
- Strong computer and typing skills
necessary, including Word and Excel.
Bachelor's degree preferred.
Home Office and Profile
- SLAs are required to have a
designated home office space, allowing for privacy during working
hours, as well as a high speed internet connection.
- It is expected that SLAs manage a
daily schedule that is free from distractions and interruptions.
Taking care of children or audible pets is not permissible during
- You will be provided with a laptop
fully loaded with Microsoft Office, Outlook, Five 9 VOIP phone
system, access to our CRM system and VPN so that you may connect to
- The Companys internet-based model
requires that SLAs feature their likeness in a standard format on
the Companys websites, in communications with families and on
LinkedIn to underscore confidence and trust in the real and local
SLAs we employ.
position is an hourly, non-exempt position. The position earns a
base salary with uncapped bonus potential. Working hours are
scheduled at 40 hours per week that include some nights and
weekends; overtime is paid for time worked over 40 hours per week
(or as applicable by state law), which should be approved in
advance by the manager.
will work with your Regional Manager to establish a full-time, 40
hour work schedule.