Tiffany & Co the name instills images of Beauty, Romance and the
iconic Blue Box. It is a Symbol of Excellence. For 175 years,
Tiffany has created a legacy of exquisite designs and romantic
ideals. Tiffany & Co.'s rich heritage of celebrated artists,
historic milestones and magnificent jewelry creates the foundation
from which our employees build upon each day. Tiffany employees are
passionate, kind and professionally committed. We hold ourselves
and our co-workers to very high standards. We continually educate
ourselves about new merchandise collections, cultures and the
evolving luxury market. Our respect and love for the brand creates
a workplace like no other.
Tiffany employees honor every special moment in our customer's
lives and every unique gift that commemorates their milestones.
This differentiating factor, known as the Tiffany Experience
(Creating Connections, Providing Personalized Experiences and
Honoring the Tiffany Legacy) is never compromised. and it never
We expect our employees to deliver the Tiffany Experience to
each and every customer and Tiffany is committed to creating an
organization that recognizes and rewards excellence in service of
this promise. For us, it is a dream to be associated with a company
that is forever aligned with exquisite craftsmanship, timeless
design and a dedicated commitment to corporate sustainability.
The Assistant Manager will partner with the Manager and Director
to lead, develop and support the assigned team members of a Tiffany
store to meet and/or exceed sales plans and elevate the store
experience. S/he will be responsibility, in partnership with the
Manager and/or Director to hire, train, schedule the team and
provide feedback to the staff to ensure the team meets and/or
exceed the expectations of their roles. S/he is a Guest Experience
Manager who creates a climate of unsurpassed customer service and
client development by maximizing the performance of a group of
enthusiastic and engaged Sales, Operations and Security employees.
S/he assists to manage an efficient back of house and is a
collaborative assistant sales manager who models and champions the
Tiffany Cultural Values: Honor the Customer, Think Boldly, Lead
with Passion, Do the Right Thing, and Be Brilliant Together.
Sales: Deepen the relationship with our customers to achieve
sales plan and drive lifetime loyalty and spend. Assist to manage
and motivate a group of store employees to consistently achieve or
exceed monthly, quarterly and annual store sales plan. Develop and
implement action plans and sales strategies to deliver results.
Drive client development activities among assigned team members to
include data capture and client outreach to sell to new and
existing customers. Organize and lead morning huddles to inspire
the team, communicate initiatives and drive business.
Service: Elevate in store experience consistently delivering
memorable moments. Model and coach based on TEI (Voice of Customer
Survey) feedback and elevate the Tiffany Experience Index by
keeping the survey questions in mind. Act as Guest Experience
Manager on the sales floor, resolving escalated issues, making
customer service decisions, modeling sales and service behaviors
and coaching team on the Power of Blue selling ceremony. Supervise
the team in utilizing hospitality to create unique experiences,
ensuring customer experience expectations are being delivered at
all times. Take action on TEI performance and client feedback to
improve customer service.
Talent: Elevate and hire talent to ensure a winning team and
create a best in class service & selling organization. Continuously
train, coach, and provide qualitative feedback to employees
according to Talent Action Plan. Use reward and recognition as well
as performance management process to improve team engagement and
performance. Prepare and conduct inspirational meetings to align
individual behavior to organizational goals and initiatives.
Network and recruit to build a talent pipeline and participate in
the selection and interview process.
Operational Excellence: Ensure exceptional operational support
to drive sales and service. Manage a group of operations
professional to ensure efficient back of house and ensure
consistency with established operational procedures. Identify and
execute efficiencies and best practices. Ensure compliance with all
internal control procedures.
Required Qualifications/Primary Job Requirements
Minimum of 1-2 years of management experience in retail or
luxury retail or relevant customer related experience (e.g.,
Experience in sales generation and managing the achievement of
Flexibility to work non-traditional hours, including days,
nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client
relationships while ensuring brand recognition and penetration in
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio,
Power Point, Client tracking systems and Point of Sales (POS)
Flexibility to work in various roles based on business needs
(i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the United States or in the
country where the position is based.
Preferred Qualifications/Primary Job Requirements
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of
America (GIA) course work is preferred.