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Sr. Manager UI/UX

Company: CSAA Insurance Group
Location: Glendale
Posted on: June 6, 2021

Job Description:

Job Title

Sr. Manager UI/UX

Requisition Number

R4339 Sr. Manager UI/UX (Open)


Glendale, Arizona

Additional Locations

Walnut Creek, California

Job Information

We are actively hiring for a Sr. Manager UI/UX. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process.

You will lead a team of UX Designers, Writers and qualitative and mixed methods Researchers who work with cross-functional product teams as they plan, design, build, deploy, and refine CSAA products. You will collaborate with leadership to define the vision for the UX Research team and be responsible for balancing near-term delivery goals along with informing long-term strategy.

We're looking for someone who can build, drive, and execute on a vision for their team; developing and growing employees while also pushing the boundaries of design quality and process.

We're a team that moves quickly, upholds design quality, and values consistency and simplicity while staying focused on customer needs and outcomes. We work together and value "we" over "me". We believe in inclusion both within our team and in the way we build products and make that clear in the way we hire, design, and execute. We value growth and encourage, not just respect, our differences. We love what we do and build products that are used by hundreds of thousands of productive individuals and organizations around the world.

Essential Responsibilities:

  • Grow and develop a team of UX designers; set a high bar for excellence in product design.
  • Drive the creation and implementation of UX standards and best practices for Agile development teams across the company.
  • Work with agile leadership to ensure UX team quality and velocity meet team needs.
  • Partner with product management to work on feature prioritization, design and implementation.
  • Present designs to cross-functional stakeholders, including the executive team.
  • Create high-quality design results such as wireframes, user-flow diagrams, design comps, and interactive prototypes.
  • Drive on-time, satisfactory delivery of design team work by tracking other teams' calendars, timelines, and team backlogs; removing obstacles, assisting with tactical issues, triaging bugs, scheduling reviews with partners and leadership, and communicating product/team status.
  • Lead design thinking workshops as necessary..
  • Manage partner relationships.
  • Plan & lead design projects as needed.
  • Quickly propose possible design solutions to UX issues.
  • Solid understanding of design system and component-based design, as well as native mobile and responsive web platforms and designing UI solutions within them.
  • Mentor other designers and lead by example in delivering excellent individual work.
  • Be an advocate for our employees and partners.

What would make us excited about you?

  • A Bachelor's Degree in Technology or Design field of study.
  • 5+ years of experience as a user experience designer, interaction design, product designer or similar role.
  • 5+ years experience managing UX design teams.
  • A design portfolio demonstrating a history of customer-centric design.
  • Experience leading full life cycle design projects, from research and discovery to execution.
  • Strong analytical skills; using qualitative and quantitative data to guide design decisions.
  • Collaborative, driven and passionate, yet focused on building long-term relationships.
  • Knowledgeable about accessibility guidelines and best practices.
  • Experience and understanding of Product Management and the agile process.
  • Be able to stand by your designs and provide solid rationale to back up your decision.
  • Multi-functional team leadership experience required with demonstrated results.
  • Experience in leading more than one global-scale project and project teams.
  • A strong practical point of view of User Experience.
  • An optimist, comfortable with ambiguity, passionate about helping shape the future for the best through constant improvement.
  • Adept at turning ideas into action. Able to bring ambiguous ideas to life by creating actionable steps, mobilizing the team and carving out a clear path to delivery.
  • Experience partnering with cross-functional teams and partners across the organization, understanding their priorities, constraints, and how UX informs their work streams.
  • Prefer an MBA or other advanced degree.
  • Prefer Financial services or relevant industry experience (some combination of Insurance or financial services).

Why join us?

  • Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.
  • Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.
  • Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at:

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact

CSAA Insurance Group is an equal opportunity employer.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a salary range of $151,215-$177,900 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.

Company benefit offerings include: Medical, Prescription Drug, Dental and Vision Plans, Health Savings Account (HSA) which includes company contributions, Health Reimbursement Arrangement (HRA), Reimbursement Accounts (Health Care Reimbursement Account, Limited Purpose Reimbursement Account), comprehensive Wellness Program including an activity portal and activities, Dependent Care Reimbursement Account, Transit Commuter Account Program, 401(k) Plan with company match on first 6% of eligible pay that employee contributes each year 100% vested, 401(k) Plan annual profit sharing contribution 100% vested, company paid Life Insurance (at 2x the annual salary), Voluntary Supplemental Life Insurance, Accidental Death & Dismemberment Insurance (AD&D), Short-and Long-Term Disability, Paid Time Off (Non-Exempt positions only), Flexible Time Off (Exempt positions only), ten paid holidays per calendar year, Adoption Assistance Program, Infant Car Seat Reimbursement, Student Loan Repayment Assistance Program, Tuition Reimbursement Program and Enrichment Time of up to 40 hours per year to be used toward the categories of culture, development, volunteerism, or wellness.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.



Keywords: CSAA Insurance Group, Glendale , Sr. Manager UI/UX, Other , Glendale, Arizona

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