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Fintech Boarding Specialist

Company: ServiceTitan
Location: Glendale
Posted on: June 6, 2021

Job Description:

Ready to be a Titan?

We formulate, build, launch and run new ServiceTitan business lines. The team at Platform & Payments is integral to the success of ServiceTitan's valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue and contributing to the overall company growth. We are looking for talent and passionate and future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential.

The Fintech Boarding Specialist is a strategic role at ServiceTitan. A deep understanding of the payments and/or consumer financing industry is necessary in order to work with ServiceTitan customers to explain the functionality and support different aspects of our Fintech offerings. You will play an integral part in the daily success for our customer base.

What you'll do:

  • Onboard ServiceTitan customers into the payment processing platform

  • Onboard ServiceTitan customers with our integrated financing partners

  • Provide first point of contact support to customers for getting credit card, check and consumer financing applications approved

  • Analyze payment processing statements and generate reports internally

What you'll bring:

  • Minimum 2 years total work experience (preferably with payment processing)

  • Full understanding of the payment processing terms (chargebacks, ACH, etc.)

  • Deep knowledge of the payment industry (e.g., processors, gateways, etc.)

  • Strong communication skills

  • Strong understanding of V/MC interchange tables and costs

  • Very proactive in calling and following up with customers to get applications approved

  • Very detailed oriented with strong organizational skills

About ServiceTitan

ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

  1. Work/Life Balance: flexible work schedule, flexible PTO

  2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

  3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

  4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan |

Keywords: ServiceTitan, Glendale , Fintech Boarding Specialist, Other , Glendale, Arizona

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