Dispute Resolution Specialist I, II, Senior
Company: Alaska USA Federal Credit Union
Posted on: June 6, 2021
Reports To: Dispute
Primary Functions: Ensure
accurate and timely management of alerts from various card fraud
prevention systems. Provide support to Dispute Resolution's daily
- Develop a working knowledge of the card dispute processes,
systems, and Regulation E timelines.
- Review alerts from the Visa Risk Manager system and take
appropriate action, including contacting members to confirm the
validity of alerted transactions and annotating the system per
- Review "confirmed fraud" alerts and reports from Crystal Clear
Payments and take appropriate action, including closing/reissuing
debit cards and contacting members to determine whether
transactions will be disputed.
- Prepare case files for Dispute Resolution Specialists when
member contact results in confirmed fraud and transactions are
- Review daily reports to close and reissue compromised credit
- Assist Dispute Resolution Specialists with completing MRMS
- Perform other duties as assigned.
Education: High school
graduate or equivalent.
Creditable Experience in Lieu of
Education: Not applicable
Experience/Skills: Must be
articulate and possess the ability to communicate with patience and
empathy via telephone. Must have detail-oriented writing skills and
a strong ability to follow through on assigned tasks. Should be
proficient with personal computers, web-based applications,
Microsoft Word and Excel, and have strong interpersonal skills, as
well as a demonstrated ability to exercise discretionary judgment.
One year of previous experience in a similar position or in
financial operations is preferred.
Tenure: Dispute Resolution
Specialist II, category 13 requires one year tenure in the Dispute
Resolution Specialist I category 14 position with performance that
meets or exceeds expectations. Senior Dispute Resolution
Specialist, category 12 requires one year tenure in the Dispute
Resolution Specialist II category 13 position with performance that
meet or exceeds expectations. Directly related work experience
and/or accelerated training completion may be substituted for
Keywords: Alaska USA Federal Credit Union, Glendale , Dispute Resolution Specialist I, II, Senior, Other , Glendale, Arizona
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