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Patient Account Representative - AZ - Eye Institute

Company: Midwestern University
Location: Glendale
Posted on: June 6, 2021

Job Description:

The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Eye Institute. Bi-lingual (Spanish) is a plus.

Essential Duties and Responsibilities

  • Greet and direct patients and visitors
  • Assist with patient scheduling and registration
  • Answer phones and patient questions
  • Enter patient information into the computer system
  • Perform cashiering, billing, refunds to patient and third parties, payment plans, and collections
  • Work in conjunction with the Assistant Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic
  • Other duties as assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

  • The position requires strict compliance with all policies and procedures
  • This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively

Education and/or Experience

High school diploma or GED and a minimum of 2 years' experience working in a medical office setting is required, experience working in an optometry setting preferred. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.

Bi-lingual (Spanish) is a plus.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the Compulink Optometry Software Management System.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke

Keywords: Midwestern University, Glendale , Patient Account Representative - AZ - Eye Institute, Other , Glendale, Arizona

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