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Center Manager - Glendale

Company: Hair Club for Men and Women
Location: Glendale
Posted on: June 6, 2021

Job Description:


Sales Management:

Responsible for coaching team to meet monthly New Business, Recurring & Retail sales budgets

  • Works with New Business Consultant to maintain budgeted hair sales mix
  • Works with Client Relationship Manager to achieve budgeted client retention and ensure PCP growth
  • Ensures compliance with all Hair Club Business Rules and Hair Club Sales Professional Standards
  • Reviews necessary reports and offers feedback/coaching to Consultants, Stylists and Center Administrators
  • Facilitates weekly Red Folder Meeting with NB1 Team & manages the 90-day Protocol

Customer Management:

Responsible for delivering the Ultimate Client Experience (UCE) to all prospective clients, current members, visiting members and other patrons

  • Makes daily contact with as many clients as possible to evaluate satisfaction levels
  • Resolves client issues in an expedient and fair manner while preserving the UCE
  • Supervises scheduling to minimize wait times, provides appropriate service time and delivers expected service at each appointment
  • Processes refunds/cancellations/removals within 24 hours and records applicable details
  • Protects and secures all client files and financial information

Personnel Management:

Responsible for the success of each employee and for creating a safe and positive work environment

  • Leads team members to meet respective job expectations for productivity, quality, and goal accomplishment
  • Facilitates the daily Morning Meeting, TCT meetings, and all other staff meetings as required
  • Maintains adequate staffing level and proactively builds a talent pool, recruits from outside the company, and hires quality candidates
  • Engages in Performance Management, utilizes the Corrective Action process, executes the Annual Review process and documents all sessions in Review Snap
  • Processes payroll per company regulations and minimizes overtime

Financial Management:

Responsible for managing the P&L and delivering the budgeted Contribution Margin

  • Accountable for exceeding all sales revenue budgets and for minimizing expenses
  • Analyzes financial performance, identifies deficiencies, and in collaboration with team members, creates plans of action to reverse negative trends
  • Processes Monthly Fees on time and accurately manages all Client EFT Profiles
  • Manages the Accounts Receivable to company standard
  • Complies with Accounting rules by monitoring cash management, auditing daily paperwork and the weekly packet, and promoting accurate data entry and transaction processing

Salon Management:

Responsible for achieving operational excellence

  • Ensures that the salon operates according to governing Cosmetology standards, that the Cosmetologists adhere to such standards and that all licenses are current and posted
  • Monitors salon cleanliness and addresses maintenance issues swiftly so as to maintain a safe and visually pleasing facility
  • Completes all inventory functions accurately and in a timely manner
  • Processes all hair orders according to Hair Club guidelines
  • Presents a business professional image at all times and ensures the same for the entire staff
  • Enforces all labor laws, safety standards, and OSHA regulations

Self Management:

Responsible for fulfilling the standard for personal conduct and engaging in self development

  • Models the behaviors as set forth in the Hair Club Code of Ethics beyond reproach
  • Seeks to become an expert in Hair Club operations by utilizing all available resources
  • Embraces, implements and supports Hair Club initiatives
  • Works collaboratively with the Regional Team to achieve operational, technical and sales success
  • Develops and follows SMART plans to achieve goals and analyzes both successes and failures with Area Manager

Performs other reasonable duties as required.


  • University degree with a major in business preferred or equivalent working experience
  • At least 2 years of sales and management experience

Keywords: Hair Club for Men and Women, Glendale , Center Manager - Glendale, Other , Glendale, Arizona

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