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Senior Instructional Designer

Company: IHOP
Location: Glendale
Posted on: May 4, 2021

Job Description:

Develops training assets, including but not limited to manuals, instructor-led training, performance simulation and virtual-web-based training based on high-level design specifications for the IHOP organization. This role also carries out Learning Management System (LMS) administration duties including user registration and maintenance, reporting functions, learning program creation, testing, support, issue resolution, and other related tasks.Responsibilities:* Acquire and maintain in-depth knowledge of IHOP procedures and product standards* Design, deliver, and evaluate training and development programs by utilizing blended learning methods (instructor-led, e-learning, video, etc.) to support corporate initiatives* Develop and maintain training manuals, multimedia visual aids, and other educational materials for all operations enhancement strategies* Execute system administration duties of the Learning Management System (LMS), including user administration, reporting, system configuration, learning program creation, content uploads, testing, support, issue resolution and all related tasks* Monitor LMS and provide continuous quality control to identify needed corrections and improvements across the platform and interact with LMS vendor for technical support as needed* Assist with the development and documentation of guidelines and policies for the administration of the LMS.* Coordinate cross-functional team reviews and approvals for training deliverables* Analyze training needs to develop new training programs or modify and improve existing programs* Support instructional design projects by coordinating print requirements and specifications withprint vendors* Oversee cascading and implementation of new and updated training materials, ensuring processes arein place* Apply standardized training development methodology and adult learning principles to the design oftraining materials* Establish and maintain partnerships with managers and peers within the organization* Follow company policies, uphold professional standards, and perform all work in a manner respectfulof others* Perform other responsibilities as neededSkills & Requirements:* Bachelor's degree in any of the following industries: Hospitality, Instructional Design, Organizational Development, Business Administration, Management, or Human Resources* 2 - 4 years of progressive training and development experience with demonstrated accomplishments in the areas of the ADDIE model; implementation including technical skills, customer service, and leadership development* Minimum 2-year experience with eLearning tools such as Articulate Storyline, Adobe Captivate, Camtasia, etc.* Minimum 1 - 2 years of LMS administration or other related experience* Demonstrated ability to create systems and processes that support the effective management of the LMS* Knowledge of the Adobe Creative Suite, including Acrobat, Photoshop, InDesign, and Premiere Pro* Full understanding of all phases of training development process and adult learning principles* Experience delivering in-person training programs preferred* Video production and editing skills including: scripting, scene blocking, talent direction, camera operation, sound, and lighting* Ability to effectively multi-task, managing multiple projects at different points in their lifecycles* Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences* Strong analytical skills and attention to detail* Proficient in planning and organizing - forward thinking to establish an efficient and appropriate course of action in a fast-paced environment* Ability to be flexible with change and help manage change* Food service and/or hospitality industry training experience is a plus* Proficient in Microsoft Office applications (Word, Publisher, PowerPoint, Excel, Outlook)

Keywords: IHOP, Glendale , Senior Instructional Designer, Other , Glendale, Arizona

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