Mail Center Manager
Company: The Millennium Group
Posted on: May 3, 2021
Now is a great time to join our growing company! The Millennium
Group (TMG) is an award-winning business process outsourcing firm
focused on print, mail, document scanning, reception, and related
office support services for Fortune 500 companies, professional
service firms, and institutions of higher education. TMG is looking
for highly motivated, enthusiastic team players interested in a
career rather than just a job. With a team of over 1,500 nationwide
associates, TMG is seeking an individual who can uniquely
contribute to our 30+ years of success in the industry.
Manage and give daily guidance and direction to the Shipping &
Receiving Associates in campus environment.
Adheres to all vendor compliance requirements for Shipping &
Receiving: direct staff accordingly.
Solves day-to-day problems regarding mail delivery and
Extensive client interaction with primary focus of achieving and
surpassing client service goals.
Prepare and distribute accurate monthly reports.
Handle all materials received in the Shipping & Receiving receive,
review, receipt, document, process, prepare, identify, separate,
deliver, transport, etc..
Physically distribute mail and Courier packages by cart, dolly or
hand truck to and from various departments throughout the
Maintains efficient workflow by holding direct reports accountable
for quality and efficiency of their work while meeting quality and
deadline standards by the effective use of job scheduling
Create and manage succession plans for all areas of
Ensure adherence to business guidelines, safety & security
Keep client and Area Operations manager informed daily of
operational efficiencies and potential problems.
Must demonstrate leadership qualities while resolving interpersonal
conflicts and nurturing team work among the
Clearly communicate job expectations/consequences of employees by
training, cross-training, coaching, counseling, directing,
evaluating the work of subordinates to increase their work output
and work quality.
Establish clear measurable goals and objectives by which to
determine individual and team results (i.e. operational metrics,
results against project timelines, training documentation,
attendance records, knowledge of operational roles and
responsibilities, personal development goals).
Prepare annual employee appraisals and evaluate daily
Utilize tools to monitor departmental cost and cost trends,
striving continuously to improve value
Must have excellent working knowledge of shipping & receiving, mail
and logistics services.
Excellent knowledge of Fed Ex shipping and other shipping software
Requires proven track record of operations leadership and integrity
by possessing 5-7 years of related experience in Production, Office
services, Shipping & Receiving or logistics Management;
International Shipping experience.
Strong organizational and administrative skills
Proven ability to lead a team, provide direction and proactively
solve problems and issues as they arise
Proven ability to work in a fast paced, high energy
Ability to identify and communicate process
Physical effort is required which may involve long periods of
standing, walking, bending, reaching, stretching, climbing or
similar activities as well as lifting or moving items weighing up
to 50 pounds.
Exceptional leadership expertise and demonstrated track record of
creating employee engagement, hiring, retaining and developing
Ability to build strong internal and external business and customer
Strong interpersonal and communication skills
Excellent analytic, verbal and written communication
Working knowledge of Microsoft Office Suite with proficiency in
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Keywords: The Millennium Group, Glendale , Mail Center Manager, Other , Glendale, Arizona
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