Front Desk Supervisor
Company: Renaissance Phoenix Glendale Hotel & Spa
Location: Glendale
Posted on: May 3, 2021
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Job Description:
Hotel:
Phoenix Glendale Renaissance
Job Description
Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform
Primary Purpose:
The primary purpose of the Front Desk Supervisor will be to ensure
that guests have an excellent experience in the hotel, including
check-in and check-out, any time a guest needs assistance, and any
time guests are supported by a member of the Front Office team.
Work Performed:
The Front Desk Supervisor will be tasked with the following duties,
responsibilities, and assignments:
- Carry out the smooth operation of the Front Office Department and
ensure that all standards and operating procedures pertinent to
Guest Services are followed ;
- Able to perform job responsibilities of Front Office Associate,
Transportation Specialist, and Concierge Attendant and support in
these areas when needed ;
- Develop and maintain relationships with employees, return guests
and group contacts ;
- Anticipate and address guest issues and establish proactive
processes to promote guest satisfaction ;
- Ensure that financial goals of the department and the hotel are
being met , monitoring and controlling labor expenses and other
divisional expenses such as supplies & equipment ;
- Understand and enforce the hotel company credit policies , a
ccount for all cash , and make deposits in accordance with hotel
and company policies ;
- Be proactive in the greeting of guests in a friendly and warm
manner ;
- Ensure associates adhere to performance and service standards and
conduct appropriate accountability measures by providing direction,
support and timely feedback ;
- Able to understand forecasting to ensure appropriate staffing
levels are met according to business demands ;
- Assist in recruitment process with interviewing candidates;
- Follow all company safety and security policies and procedures;
report accidents, injuries and unsafe work conditions to
management; complete safety training and certifications ; and
- Any and all other work as required to complete the primary
purpose of the position.
Qualifications:
Required Prior Experience:
Six (6) months of Front Office, general office, retail, accounts
receivable or customer service experience; OR an equivalent
combination.
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines
regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and
software) to enter data, or process information
Physical:
A ble to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
F lexible to working days, early mornings, evenings, weekends and
holidays
In addition to competitive compensation packages, Atrium
Hospitality offers competitive benefits packages; 401k; tuition
reimbursement; commissions for referred and booked hotel business;
as well as discounted rates at any of our hotels for associates,
their immediate family members and friends. Our associates and
leaders are driven everyday to make Atrium Hospitality a great
place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con
discapacidad y veteranos
Keywords: Renaissance Phoenix Glendale Hotel & Spa, Glendale , Front Desk Supervisor, Other , Glendale, Arizona
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