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Front Desk Supervisor

Company: Renaissance Phoenix Glendale Hotel & Spa
Location: Glendale
Posted on: May 3, 2021

Job Description:

Hotel:
Phoenix Glendale Renaissance

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Front Office Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed:

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:


  • - Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed ;

  • - Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed ;

  • - Develop and maintain relationships with employees, return guests and group contacts ;

  • - Anticipate and address guest issues and establish proactive processes to promote guest satisfaction ;

  • - Ensure that financial goals of the department and the hotel are being met , monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment ;

  • - Understand and enforce the hotel company credit policies , a ccount for all cash , and make deposits in accordance with hotel and company policies ;

  • - Be proactive in the greeting of guests in a friendly and warm manner ;

  • - Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback ;

  • - Able to understand forecasting to ensure appropriate staffing levels are met according to business demands ;

  • - Assist in recruitment process with interviewing candidates;

  • - Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and

  • - Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

A ble to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

F lexible to working days, early mornings, evenings, weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Renaissance Phoenix Glendale Hotel & Spa, Glendale , Front Desk Supervisor, Other , Glendale, Arizona

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