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Member Service Center Specialist I, II, III, or Senior - AZ

Company: Regional Recreation Corporation of Wood Buffalo
Location: Glendale
Posted on: February 22, 2021

Job Description:

Member Service Center Specialist I, II, III, or Senior - AZ in Glendale, Arizona - Careers at Glendale Ops Center Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Member Service Center Specialist I, II, III, or Senior - AZ ID 2020-2214 Company Alaska USA Federal Credit Union Type Part Time Location Glendale Ops Center City Glendale State AZ Minimum Salary Grade Category 16 Arizona: $31,031 depending on experience Work Hours Multiple schedules available.Holidays and weekends as needed Remote work required Regular Schedule is five 8 hour days Yes Addition Shift Differential None Overview Reports To: Assistant Member Service Center Team ManagerPrimary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.Duties and Responsibilities:

  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
  • Develop and maintain a current in-depth knowledge of credit union services and policies.
  • Receive and post, or accurately record and forward for processing, member account transactions and research requests.
  • Perform assigned authority level responsibilities.
  • Identify and offer products and services that would be beneficial to the member.
  • Perform other duties as assigned. Qualifications Education: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Software Powered by iCIMS
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Keywords: Regional Recreation Corporation of Wood Buffalo, Glendale , Member Service Center Specialist I, II, III, or Senior - AZ, Other , Glendale, Arizona

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