Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Company: Sanderson Ford
Location: Glendale
Posted on: January 12, 2021

Job Description:

Automotive Service Advisor / Ford Customer Service Writer / Auto SalesSanderson Ford Glendale, AZAUTOMOTIVE SERVICE ADVISOR / CUSTOMER SERVICE WRITER - HEALTH / DENTAL / LIFE INSURANCE - 401kIsn't it time you took your automotive service advisor career further? Job Description:* Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have* Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle* Consult with customer on applicable service specials* Ford Service Advisors prioritize required services, and be prepared to provide options upon request* Document declines for services and ask for follow-up on future service considerations* Keep customer informed on completion times, service expenses, and possible changes* Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled* Spend quality time building relationship with the customer* Know the product well enough to answer characteristic and operational questions regarding the customer's vehicleJoin our winning automotive service team - apply today!Job Requirements:As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:* Prior experience as a Service Advisor is required* Must have previous automotive service advisor experience* History of high CSI scores strongly preferred* Outgoing personality with expertise at developing relationships (i.e., a "people person")* Basic MS Office knowledge; computer software and internet proficiency* Ford experience preferred, but not required* Valid U.S. driver's licenseAbout Our Dealership:We at Sanderson Ford--want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles - from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles - and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home - apply today!Sanderson Ford's Commitment to You:* Been in business 65 years* 15 Time Triple Crown Award Winner* 21 Time Ford President's Award Winner* 401k w/partial employer match* Medical / Dental / Life / Disability Insurance* Closed Sundays and most holidaysJoin our winning automotive service team - apply today!

Keywords: Sanderson Ford, Glendale , Automotive Service Advisor / Ford Customer Service Writer / Auto Sales, Other , Glendale, Arizona