Purpose of Job We are currently seeking a talented Product
Management Manager for San Antonio Home Office II/III, Phoenix
Campus, Tampa Crosstown, Tampa Campus, or Remote Work Location
Supports the maintenance of existing products and/or may lead in
the development and launch of less complex, new products.
Responsible for delivering regular status reports regarding various
aspects of the product. Partners with resources to gather and
synthesize information used to refine and expand product features.
Collaborates with the Product Management Support team and other
internal resources to create and disseminate information regarding
changes and updates to product features. Job Requirements About
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Leverages resources to gather analytics, competitive
intelligence, and member information to support formulation of
Develops ideas for and provides work direction to Product
Management support team for the development of training/collateral
documents for use by Member Contact teams to effectively present
products and services to members.
Participates in the development of product strategy
Participates in the recommendations to launch new products and
the evaluation and decision to buy/build or partner.
Acts as product SME for Member Contact representatives on the
features and services.
Guides Member Contact teams on how to effectively use sales
guides and provides education on products and services, including
new offerings and enhancements to existing features.
Provides responses to member inquiries elevated by Member
Assists in the identification and evaluation of potential
providers for alliance relationships.
Supports the Product Management Director to write and distribute
Conducts research on external market trends/design changes for
Holds responsibility for coordinating with relevant control
partners (to include Legal, Compliance, and Risk Management) to
ensure product offerings are designed, implemented, and managed in
compliance with all applicable laws and regulations.
Bachelor's Degree in Business, Marketing, Supply Chain,
Statistics, or related discipline OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
6 or more years of relevant industry experience in Actuary,
Underwriting, Marketing or Operations.
2 or more years direct product management experience.
Advanced knowledge of applicable Microsoft Office
Advanced experience in creating product briefings.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Marketing and card/deposits strategic experience
Demonstrated execution of marketing plans and/or experience
working with marketing to develop and execute
Strategic thinking tied to member/customer experience
Customer acquisition marketing strategy and a working experience
with email, internal site and direct marketing
Activation and conversion experience in financial services
Digital product experience
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/28/20 by 11:59 pm CST time .